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Resolved! personalize list related fields

When personlizing a list - for example in Assigned to my Workgroup, is it possible to make related lists available to the end users or is this only an admin function?

tjarzinski by Kilo Explorer
  • 1192 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding Third Party Contacts & Suppliers.

Hello!I am in the process of configuring our Service-Now instance and would like to query the best practise for adding our Third Party Suppliers & Third Party Contacts.My guess was to create 'Third Party' under groups and add the companys/contacts th...

Graham18 by Giga Expert
  • 2652 Views
  • 9 replies
  • 1 helpfuls

Auto assignment to user when creating an incident

Hi EveryoneThis may seem like its been done before, but I cant seem to find anything that works, or quite what i want. I want to be able to make it so when a service desk analysts selects new incident, the first thing the ticket does is automatically...

adamcarty by Kilo Explorer
  • 2238 Views
  • 4 replies
  • 0 helpfuls

Zing Text Search - Automatic Stop Words

I'm looking at the wiki article for Administering Zing Text search and have a question on Automatic Stop Words.   Is there a recommended "Auto Threshold" that should be set?   I'm looking to set this on our Task table.   Thanks.  5.3 Automatic Stop W...

Rick Mann by Tera Expert
  • 3750 Views
  • 3 replies
  • 4 helpfuls

Change assignment group

As an ITIL user, i am not able to assign a change ticket to another ITIL User. when i select the assignment group, i can't see any user inside the list. Please help

arunram by Kilo Contributor
  • 5366 Views
  • 6 replies
  • 0 helpfuls

mailto template showing HTML tags

I am creating a simple mailto email template to allow a reply to a catalog task.   I created a new template and the only option I get for the editor is the Rich HTML Editor.   When I add the text I want displayed in the message field and invoke it fr...

mmongeau by Giga Guru
  • 1678 Views
  • 5 replies
  • 1 helpfuls

Resolved! How can a non-admin role to export to XML

How can I enable export to XML for a non admin user?Is there a role other than admin that can do exports to XML, or is there an access control that can be set on the table?

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cmayers by Kilo Contributor
  • 7989 Views
  • 8 replies
  • 3 helpfuls

Resolved! Needing multiple approval e-mails

Hello!We have been told by our Service Now implementors that there is no way to create multiple approval emails. We need to have a very specific template for Change approvals and another template for Service Request Approvals. Is there anyway to crea...

Resolved! Catalog Tasks needs to show related Requested Item

Hello!We are working on creating a New hire process. I have created the workflow, works beautifully! The workflow creates catalog tasks to our Service Desk and HR. The problem is that on the catalog task there is no reference to the requested item (o...

Incident P5 - Planning

Why would an incident be classified as P5 - Planning?   Can you provide some examples of when this priority would be used?

amandawong by Tera Contributor
  • 3020 Views
  • 2 replies
  • 0 helpfuls

Receive Purchase Order Line Item

We recently ran into an issue on the Purchase Order form when trying to receive PO Line Items where the individual items would not change to a Received status.We recently upgraded to Eureka Patch 7 Hotfix 2, with plans to go to Patch 8 in a couple we...

URL (sysparm_view) to Display Record Producer

Hi,our end-users are logging all incidents via a record producer (Name=Report An Incident). In several scenarios we want to just create a link so that users can open a new incident using the form and code defined in the record producer. We have tried...

sjohanse by Kilo Contributor
  • 6483 Views
  • 3 replies
  • 0 helpfuls