I recently received my shiny new ServiceNow instance and am in the process of learning how everything works... I see that out of the box (OOB), my Fuji instance incident form sets the priority automatically based on impact and urgency. That is, the...
We are in version: Eureka and below is our REST call - URIhttps://<service-now instance>/api/now/table/wm_taskHTTP ActionPOSTJSON Request{ "parent": "WO0010003", "short_description": "wm task insert test", "comments": "wm task insert test"}This reque...
Hi,I have configured the service-now for creating incidents based on inbound emails and it is working fine. I am looking for a way in which i will be able to close n-number of incidents with same reason ( coz at times we get repetitive alerts and clo...
I'm an admin and I'm having trouble with the impersonation feature for Problem Management. Right now, I tried using the impersonation feature and it works if I try to impersonate an 'Incident User' but when trying to impersonate an actual person (wit...
I have a catalog item called "Self Assigned Task". I have created a Reference field called "AssignGrp" for this catalog item, which looks up the assignment groups. I would like to take the group selected during the Request process and have it fol...
I'm seeing an issue with the fields that are appearing in the UI14 Activity Stream (on Eureka Patch 7).For example:We are using [task].[state] (labeled "Status") on Incidents, so we have customized the Activity Section formatter to display changes to...
Im trying to relate a CLOSED incident to a problem....But it seems like this is not possible, which puzzles me a bit...As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root caus...
We are designing our RFC form, and we want to display Problems and Incidents related to a change on the form. I have a question about the out-of-the-box functionality for relating RFCs to Problems and Incidents.It seems that when a new RFC is created...
What Class are others using for Applications and Websites? How are others tracking Websites in the CMDB?We rolled out using the CMDB with the software_package class. I believe this is incorrect and we need to fix this before implementing discover...
Hey allOn a form i have created a reference field which points to a custom table and this table has NO UNIQUE key.So upon clicking the lookup icon, it should display only unique or distinct values like below it should show only 1200 and 1300. ...
We like to import data from AD to our User table. And the next Attributes we like to import from AD: sAMAccountName,mail,telephoneNumber,mobile,home,Phone,employeeID But the only ones we get of that list is sAMAccountName,mail. The rest of that list ...
I am try to write a IF condition advanced script that will be yes if some locations but no if it is the rest. This will allow me to assign it to the correct assignment group in the workflow. The location variable is a reference field so im not sure i...
Why does Model Category "Monitor" does not have a CI class associated with it by default?Also, demo data shows Monitor is defined as "Consumable" and is "Consumed" vs "In Use". I would think it to be under alm_hardware.Please help me think through.Th...
I'm trying to quickly get contract management going, using as much OOB as I can, and that isn't going well.I did find entries on the community about the contract management approval history, but I already have YES checked for "Log user approval activ...
We use a related list on our change records to list the individual approvers assigned to the change. If the user does not select a column to sort by, how do we get the default to sort on the approver name field? In the sysapproval_approver.approver f...
