Data migration from third party tool to ServiceNow

Sarah Bouil
Tera Expert

‎01-05-2023 09:32 AM

What is the best way to do the data migration from 'AQCC'(third party tool) to ServiceNow(Case table).

 

1. Closed or completed incidents need to be move from AQCC to ServiceNow(Case table).

2. Open incidents data need to be move to Cases in ServiceNow

 

What is best process or option to do?

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Saurabh Gupta
Kilo Patron
Kilo Patron

‎01-05-2023 09:57 AM - edited ‎01-05-2023 09:57 AM

Hi,
Do you have the mapping of servicenow fields and source system fields?

 

If yes then you can do this using import set having the source system data in excels.

 

 

 


Thanks and Regards,

Saurabh Gupta

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Sarah Bouil
Tera Expert

‎01-06-2023 01:18 AM

Hi Saurabh,

 

Thank you for your reply. You mean to say thru Data Sources. They will not give data to us, client is planning to put the data(excel format or any format) in MID Server.

 

I just want to know is there any best option to do the data migration?

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