Request Email notification wait condition

[Community Alums]

I want to send the email notification after 1hr from Status change to closed. is there any way i can add wait condition to hold for email notification for 1hr 

[Hari Prasath]

Hi @Community Alums 

You have to use flow designer for achieving your requirement.

Flow designer action:

Trigger-> Created or updated 

Table-> Change Request

Condition-> State is closed 

Action-> Wait for condition 

Set the time for 1 hour 

Action- Create record 

Table- Event

Instance- Your change record 

Name- Event name

Parm 1- Receiving person

Table- change_request

Note: Create an event and trigger the notification with that event. In the notification who will receive select the Parm 1 and send to event creator.

Reach out if you face any issues.

Please mark the answer as helpful if it helped you accordingly!

Thanks,

Hari

[mdash]

Hi Suraj,

You need 4 things here.
1. Store the time when the status was changed to Closed. Either you can store in a variable or if you are calling it directly from a business rule, then you can use current timestamp at that time.

2. You need to add one hour to the above date/time value.
3. You need to pass the date/time from steps 2 to a scheduled event, which will be triggered exactly at the mentioned time.
The syntax is like below. You need to pass that value in the 5th parameter.
gs.eventQueueScheduled('<NAME OF YOUR EVENT>', current, 'parm1', 'parm2', <YOUR DATETIME VARIABLE NAME>);
4. Create/update your email notification to be triggered based on above event.

Please have a look at similar discussion and you should be able to achieve this. 

Please mark my answer as correct/helpful based on its impact.
Thanks