Days open count

[scottjus82]

Hi,

I am trying to add a read only field on the incident form which counts how many days a ticket has been open for. I have done something similar at a previous company to count the amount of times a ticket is reassigned and then fire an email to management if the ticket has "bounced" more than 4 times. I have got this working at my current company but I am struggling to see how I now turn it into a days opened count.

Any ideas?

Kind Regards

[scottjus82]

Thanks for all of the response. I have not had a chance to use any of the above but hope to this week and will provide some feedback. I think I will be holding a workshop to understand what they are really trying to achieve as even if the above works I am not sure its a true reflection of productivity.

Regards

[catchdini]

Hi Steve,

Please have a look at Ticket age calculation

Hope this helps in calculating the age of open tickets.

[Steven1]

i did this at my previous job...check out this post

>>>>>>>>>> Trying to create an aging report