Description field in RITM list is empty but short description is showing up

[Raghu50]

Hi,

As you can see below the description is empty but short description is not.

When I open the RITM, the description is empty in Default view because it is coming from Task table, while when i open the RITM is self-service view the description is shown since it is showing from sc_cat_item.

Why is this display different from Short description which is ok below which is also sourced from Task table?

I did not find a business rule which is impacting description field on RITM or on Task.

Bottom line is that i need to show the Description field in the below RITM list.

[Ashutosh Munot1 · Accepted solution]

HI,

Personalize list columns wont show you that option.

you have to right click on any column on list view and then select List Layout and there you can see option for dot walking.

Thanks,
Ashutosh