Hello, We are into an early stage in ServiceNow implementation. I am wondering if anyone could share the UAT testing test scripts for the following modules? 1. Incident 2. Change 3. Problem 4. Service Request 5. Knowledge
Hi All,As per my requirement i have created 3 SCTASK and in else condition I am creating 2 SCTASK , for this both condition I apply the auto SCTASK closer logic .once the SCTASK created based on created date the all sctask should be auto close in 7 d...
Hi All,I have increase the length of the created by filed in attachment table and captured the change in an update set.When I deployed to higher instance, the length of the filed is updated but not effective, so the issue our business facing is not r...
Hi All,My requirement is whenever there is a change in state happens then in work notes system's name should come instead of user's name. State change is happening with before business rule . Can someone help me in this issue? Attached is the screens...
Hello,We have 2 reference fields on form. 1 is referring to group table & other is group member table.My requirement here is to Populate group members in 2nd reference field based on the group that we have selected in 1st reference field.Can anyone h...
Hi,I have a requirement that I want to have a "Transfer" button on Universal Request record and on click of it should show a modal popup which gives a list of departments to transfer the universal request to eg - Universal request to be transferred t...
Hi,I have a requirement that I want to have a "Transfer" button on Universal Request record and on click of it should show a modal popup which gives a list of departments to transfer the universal request to eg - Universal request to be transferred t...
Hi,I have a requirement that I want to have a "Transfer" button on Universal Request record and on click of it should show a modal popup which gives a list of departments to transfer the universal request to eg - Universal request to be transferred t...
Hi All,im having a requirement where on the form im having state and assigned to fieldsthese 2 fields should not be visible to the contact but it has to be visible for fulfillers (assignment group)please help me how i can achieve it Both in portal an...
Hello, Qlick sense team wants to imgrate service now data to qlick sense for reporting porpose.We provided our end point to qlick sense team to access our SN account and created user account to access.End point : Rest explororGET https://accdev.servi...
I want to import an excel with fields like sr_no, name, phone and with 100 records. scenario is that , I want to only insert records after 50th records and also if in any record phone field value is empty then that record should not be inserted. how ...
In my organization Third party (Qlicksense) trying to connect to SN through API. We recently change their service account password.When they are trying to connect through API to SN, it is throwing Http Protocol error 403 (Forbidden): The server refus...
Hi I have a requirement there are three problems(PRB1,PRB2,PRB3) in related list for one incident (INC0001)if first record PRB1 state changes to "ready to work" then INC0001 state should change "in progress" else if all PRB records state in related l...
Hi All, While creating incident in Washington DC PDI instance when I am trying to select 'Assigned to' there I am seeing only 50 users and I want to see the list of all active users available in the system. I tried removing dependent as well as Attri...
Hi,I have a requirement that I want to have a "transfer" UI Action on the Universal request record and on click of it should show a modal popup which lets you select the Department out of the choices to transfer the request to that selected departmen...