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Catalog item Requested for field

Hi,  I'm using the below catalog client script to auto populate the field values of email, phone, cost center, and invoice address. However, if I change the Requested for to another person, the field values are not changed and reflect the previous us...

GBS by Tera Contributor
  • 341 Views
  • 2 replies
  • 0 helpfuls

Bulk upload

@Ankur Bawiskar  @Community Alums  or guys someone please help I have a query on Bulk upload As a user If i want to upload excel sheet in servicenow it should set the value in the target table , the same way If i want to bulk upload with muliple exce...

ARAVINDA11 by Tera Contributor
  • 295 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to update the records in ATF

Hi Team, In ATF test step from the "Record Query" I can see the 12 records and I want to update the 12 records for that I have taken the Record update.it is updating the only one record instead of the 12 records. How we can update all records from th...

Khalid9030 by Tera Contributor
  • 1051 Views
  • 2 replies
  • 0 helpfuls

Notify users when scheduled job fails to execute

When the scheduled job fails to execute, we need to trigger a notification stating scheduled job failed. I understand we can check the status of scheduled job in sys_trigger table where we can see state and next action but still not sure how to check...

Community Alums by Community Alums  
  • 1793 Views
  • 1 replies
  • 2 helpfuls

Resolved! Renaming Demand Stages

hey everyone,Just wondering if I can change the names of these "Stages" (below) without affecting current workflows and how can i edit the stages?.   

moniquebrooks_0-1707191361465.png

Canned Responses

How do I insert Canned responses in the Comments and Work Notes field in the Service Operation Workspace?

thalder by Tera Contributor
  • 1108 Views
  • 1 replies
  • 0 helpfuls

Resolved! Can a knowledge admin create or modify knowledge notifications ?

Hi, Can a knowledge admin create or modify knowledge notifications ? I have many notifications that are already active for our Knowledge management process and I would like to make changes to some of them. What role is required and can the role be gr...

Rene Dugas by Tera Contributor
  • 265 Views
  • 1 replies
  • 0 helpfuls

Catalog item not showing in portal

I have created a Catalog item but it is not showing on the portal page and has given no user criteria. Can anyone help me on this.

GBS by Tera Contributor
  • 801 Views
  • 8 replies
  • 0 helpfuls