change notification
Hi teamChange notification is not working Change commented notificationUsing these conditionWhen 'Active' is TrueAND'Additional comments' is ChangesNotification is not triggered use this conditionThanks and Regards
Forum Posts
How to create incident and assigned that incident to user mention in mail body
Hello Community,I want a functionality that create an incident on received an email, based on that mail incident should create and prepopulate following fields, subject -> short descriptionMail body -> descriptioncategory -> Security (not from mail)s...
In portal if i click the incident then details are not showing for end users
Hi,In portal if i click the incident then details are not showing for end users\. If i click on any incident then it is not opening. Please help me out i want to use the End user view for the same tickets which i have shown in the first screen. Than...
Servicenow PDI issue
Hi Team, My servicenow PDI is not working as expected. 1) Unable to see the configure dictionary by right click on field.2) unable to load reports in dashboard. Its keep on loading for long time3)Unable to select the dependent field.Can you help here...
Multi level Pivot table report
Hi, I have a table which has different level of approvers and there are 6 fields of different approvers. I want to create a single report which contains all these fields and for each column it should show how many records have empty value.For ex:Su...
Resolved! List-edit on Approvals causes logout
I am encountering behavior in our development environment where an attempt to list-edit approvals (sysapproval_approver) causes a session logout. Causes => Select an option then click on the green checkmark. Then, the list-edit fails and the ...
I want to send an invite automatically to attendees 2 days before CAB meeting starts
Hi Team, I want to trigger CAB meeting invite to all attendees before 2 days CAB meeting starts. Can someone help me on this? Thanks,Ganesh
MRVS amount variable to show in red when negative
Hello, does anyone know of a way to display the amount variable in a MRVS in red when a negative number is entered? Ex:Amount variable (100) - stays blackAmount variable (-100) - red color Thanks!
reference based on variable selection
Hello,i have a catalogue which needs data based on variable selection. The data is present in a table and the relationship is required based on data that is present in the table.can you please help me doing this , attaching screenshot for reference. ...
Resolved! catalog task (sc_task) slas
We have created SLAs on RITM and generating sc tasks once the RITM is approved.But the customer wants to track the SLAs for sc tasks.For that they proposed to generate additional RITMs in place of SC tasks once first RITM is approved.Is this the acce...
Trigger Approval email to Group members
I have a requirement to trigger email notification to group members. But i dont want to add the group name directly on the notification because i will be using same notification content for other approvals as well.Is there any way i can achieve this ...
How to hide approval comments
Hi,I would like to hide the comments where delegate is approver for that ticket but still it is showing the original approver name in approval history. Please help on this
Which auto-closure rules are ootb for service catalog?
I see this article here: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-management/reference/state-closure-request.html But I don't think this is in place for us. We have a new instance and I am building...
To restrict only change manager to select New button in the related list control
Hi All I have a requirement where i need to restrict only change manager to select the new button in the list control and it should be disable for all others.Its on the change task related list
Resolved! Open and close incident from Inbound Email Action
Hi there, I'm looking to open and close an Incident from an inbound email action, tried this with a business rule, but cannot get the incident to close and wondered what I'm missing: Is this the best way to achieve this?Many thank,Alex
