Description Field Not Showing as Mandatory in SOW View for Standard Change – Need Help

[lakshmi9]

• I’m working on a requirement where the Description field should be mandatory for Standard Change Requests, but only when the State is 'New' and the view is SOW.
• I tried implementing this using a UI Policy, but it didn’t work in the SOW view. I then attempted it using a client Script, and it works fine in the Default view, but not in SOW.
• The field is present in the SOW form layout, so I’m not sure why the mandatory condition isn’t being applied.

If anyone has faced a similar issue or could kindly guide me on how to achieve this, I’d really appreciate your help.

[SD_Chandan · Accepted solution]

Hi @lakshmi9 ,

Please check and confirm if you have selected for a specific view
because it will work.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer

[SD_Chandan · Accepted solution]

Hi @lakshmi9 ,

it is directly coming from template that's why is is not appearing mandatory.

[SD_Chandan · Accepted solution]

Hi @lakshmi9 ,

it is directly coming from template that's why is is not appearing mandatory.

[Dr Atul G- LNG]

Hi @lakshmi9 

As per my understanding, a Standard Change is logged via a template, and in the template, you're already adding the short description and justification. So, if the value is coming from the template, it will not appear as mandatory to the user."

[lakshmi9]

Hi @Dr Atul G- LNG / @SD_Chandan 

• I agree, but I noticed that in the default view, the Description field is showing as mandatory for the Standard Change template after I used an onload Client Script.
• However, in SOW the same script doesn’t make the field mandatory, which is confusing.

[Dr Atul G- LNG · Accepted solution]

Hi @lakshmi9 

There are two possible reasons: First, there might be another script running on the same field that is overriding the mandatory setting. Second, it could be a bug. Also, please check if there are 2-3 views in the SOW and whether you added the correct view in the script.