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‎07-16-2025 04:07 AM
Hi
I have 2 variable sets defined on a catalog. On submission, in the service portal the details from both the variable set is displayed, which to me tells me that the data is getting transferred.
However, in the default view in the native UI, only the "lastly" entered variable set detail is getting populated in the "variables" section.
In the workflow both variable sets are collected.
All screenshots attached.
Solved! Go to Solution.
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‎07-16-2025 04:52 AM
Siva.. understood and fixed now. The fix was to uncheck the "applies on catalog tasks" and "applies on requested items". The data flows now to the RITM and the SCTASK.
Thanks a ton mate.
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‎07-16-2025 04:14 AM
Hi @Sooriya3
Check if you have any UI Policies created for those variable sets. For example, if the answer to 'What is this request for?' is 'Backup', then only show the 'Backup Request' field and vice versa.
I'm sure it's because of either UI policy or cliebt script.
Regards,
Siva
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‎07-16-2025 04:17 AM
Yes there is a UI policy at the form level to display. However, the data is getting transferred to the backend since it is displaying all the details at the service portal (refer option 1 visible and option 2 visible in portal images). It is NOT displaying in the RITM default view in native UI
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‎07-16-2025 04:22 AM
@Sooriya3 This is expected behavior. If a field is not visible on the form but has a default value, it will appear in the Additional Details section on the portal after the submission. I believe the 'Restore Request' question is not visible while filling out the form.
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‎07-16-2025 04:32 AM
Thanks J Siva. However this is not the case. Let me try and explain.
Scenario 1
1. Select backup and enter details, one row item
2. Select restore and enter details, one row item
3. Select backup and enter details, second row item
4. Submit
Result
- On the service portal 2 rows for backup and one row item for restore is getting listed
- in the native UI, ONLY the backup details gets listed
Scenario 2
1. Select restore, add one row item
2. Select backup, add one row item
3. Select restore, add one row item
4. Submit
Result
- On the service portal 2 rows for restore and one row item for backup is getting listed
- in the native UI, ONLY the restore details gets listed
Hope this clarifies.
