Details should be auto populate based on Requested For variable in Service Catalog Item?

[srinivas snow21]

Hello 

I have three catalog variables in my service catalog item form.

Based on Requested For variable, Auto populate email and department .

How to achieve this requirement

I want achieve this through Script Include and Client Scripts.

Thanks in advanced

[Anil Lande]

Hi,

Please check below link:

https://community.servicenow.com/community?id=community_question&sys_id=01f17a2fdbe87414a4c10b55ca96...

Thanks,
Anil Lande

[Robin Bakker · Accepted solution]

Hi,

Something like this should work. Create a catalog client script and give it the property of "OnChange" then select the onchange for the "requested for" field and put in the following script. 
Don't forget to put UI Type on "All"

g_form.getReference('requested_for', callBack); 
	function callBack(user){
		g_form.setValue('usr_department',user.department);
		g_form.setValue('usr_email',user.email);
	}

[christophenow]

The "new" right way to do this is to use the "Auto-populate" functionality available since Utah release.

In your variable form, you have a tab "Auto-populate" with 3 fields:

Dependent question : Choose the reference variable (in your case "Requestor")

Reference : filled automatically with the related table (in your case, sys_user)

Dot walk path : Choose the field that contains the value you want to populate (in your case, Requestor.Email for the Email variable for example)

More information here.

https://www.servicenow.com/community/developer-articles/auto-populate-a-variable-based-on-a-referenc...

No need to script anymore 😉

If usefull, please mark as helpful.