Dictionary override on assignment_group field and restrict those groups for Task table

Rajamouly
Tera Expert

I was trying to restrict 5 groups from the Assignment group field. I am unable to achieve for Task table but able to restrict to other ITSM groups (Incident, Problem, Problem task, Change, Change task).

 

But it should be restricted to the Assignment group where ever we are using in ServiceNow.

 

Anyone can help here or any guidance.

 

 

1 ACCEPTED SOLUTION

The one highlighted in your screenshot will work for task table and all its child tables. So you can apply your conditions here.


Raghav
MVP 2023

View solution in original post

13 REPLIES 13

The one highlighted in your screenshot will work for task table and all its child tables. So you can apply your conditions here.


Raghav
MVP 2023

My requirement restrict 5 groups from the Assignment group field while selection, It should apply for all tables where ever we are using in ServiceNow.

 

Which conditions i need to put here for simple reference qualifier.

Hi,

go to the dictionary of assignment group in Task form , under that in reference qualifier add assignment group is not and add your assignment group 

 

Please mark answer as correct if this helped

name is not " " AND

name is not " " AND

 

like this add all 5 groups


Raghav
MVP 2023

I tried with both Name is not and SysID is not, but no luck

 

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