Dictionary override on assignment_group field and restrict those groups for Task table

[Rajamouly]

I was trying to restrict 5 groups from the Assignment group field. I am unable to achieve for Task table but able to restrict to other ITSM groups (Incident, Problem, Problem task, Change, Change task).

But it should be restricted to the Assignment group where ever we are using in ServiceNow.

Anyone can help here or any guidance.

[Raghav Sharma24]

All the tables you mentioned are child tables of task table, if you are able to achieve this then you must have used dictionary override?

If yes, you can directly restrict those 5 groups at dictionary level and it will work on task and all its child tables.

[Rajamouly]

HI @Raghav Sharma24 

I am unable to apply dictionary override on task table.

[Raghav Sharma24]

You cannot apply dictionary level at task level as it is parent ( and assignment group field is on task table).

Dictionary override func is for child tables. For task you will have to apply qualifiers on assignment group field dictionary (sys_dictionary) for task table.

[Rajamouly]

Can you please elaborate more which reference qualifiers we need to apply here.