Dictionary override on assignment_group field and restrict those groups for Task table

Rajamouly
Tera Expert

I was trying to restrict 5 groups from the Assignment group field. I am unable to achieve for Task table but able to restrict to other ITSM groups (Incident, Problem, Problem task, Change, Change task).

 

But it should be restricted to the Assignment group where ever we are using in ServiceNow.

 

Anyone can help here or any guidance.

 

 

1 ACCEPTED SOLUTION

The one highlighted in your screenshot will work for task table and all its child tables. So you can apply your conditions here.


Raghav
MVP 2023

View solution in original post

13 REPLIES 13

which table are you checkin on? if you are checking on any child table like incident or change etc, you ned to remove the qualifier applied in dictionary override.


Raghav
MVP 2023

I am checking on Case table

check there should be a reference qualifier defined in dictionary override of case table, remove that and then it should work.


Raghav
MVP 2023

Ok got it, it worked