Dictionary override to Knowledge and Cat items

[Sravanthi10]

Hi Guys,

I have created a new group and made that group to be shown only for Incidents. I followed this and did this:

1. Create your new group type (e.g., 'Incident Assignment') in table [sys_user_group_type].
2. Open the module:   System Definition>Dictionary
3. Search for Table = task and Column Name = assignment_group, and open that dictionary entry.
4. Scroll to the bottom to find the related list Dictionary Overrides.
5. You may see one listed for Incident, but if not just click 'New'.
6. Check the box for 'Override reference qualifier' and then specify your new RefQual:
   (e.g.)    active=true^type=[insert sys_id of your new group type here]^EQ
7. Save your override.

So, I don't see that group either in change or problem but I am seeing that newly created group in catalog items and Knowledge articles. It means, I am able to select that newly created group both while ordering an item or creating a knowledge. How not to pop up this group in Assignment group field for these two?

Please help

Regards,

Sravanthi

[Sravanthi10]

Hi Anil,

I want to create a record for Knowledge and sc_cat_item. But the table kb_knowledge is not showing in the list