Hi, I have a requirement where we have to create a change schedules for Blackout(for every first Tuesday of the month) and maintenance(for every Tue, Thu, Sat and Sun of the week). I have created two change schedules one for Blackout and one for main...
Hi All, I have requirement pass variables values in URL parameters. EX: When user is trying to open blocked site it will populate window stating that you don't have access this site, Please create Service Catalog request to get the access. (window wi...
@Ankur Bawiskar @Aman Kumar @Jaspal Singh @Mark Roethof Could you please provide your inputs on the question. Please let me know if you need any clarity.
I have created a UI action, through that only the "Status" & "Additional comments" field should get updated. if i click the button without entering any "Additional comments" , error message should display. I have written below script in that UI actio...
We have a bunch of approved STD templates. How is it possible to get a list of changes which were created using a template in specific. My permission levels are just an ITIL user, so is it even feasible?
Kia ora Community, I've seen posts explaining how to set a ui action to create a new incident, with script along the lines of: var inc = new GlideRecord('incident'); inc.newRecord(); inc.short_description = current.getValue('short_description); inc.i...
Hi, I have a question that What is the use of implementing Predictive Intelligence (PI) in ITSM if the same thing can be achieved via Assignment rules. For example: We have a use case template in Predictive Intelligence workbench, to populate Assignm...
Hai All , I have a Requirement that , I have a change request table and it consists of two change tasks , in the change task if we add any comments or Notes it should be populated in change request. please help me on this, Thankyou, Sekhar.
Hi New Button will be visible/Available only for Admin and APM admin roles only. The Users who doesn't have these roles will not able to see New button in the Incident List view.
Hi All, I'm looking for guidance/suggestions on how to achieve CTI integration via Avaya in ServiceNow. We are looking to achieve omni-channel experience for our client leveraging ITSM modules. Avaya would be the source for IVR and would want to know...
Hi everyone! I am trying to add a delegate however, our system has limitation with the end date. It only allows 60 days for delegates. How can I fix it? How can I remove the limitation and allow user to add a delegate with indefinite end date?
So need some assistance please. After searching this forum, I thought I found the correct way to build a workflow that would generate first a task from the Change Request table using the template action and selecting the correct standard template th...
We have defined business rule, scheduled item, and system property to auto close the particular resolved incidents, but not closing the incidents and not getting any logs in system logs. can someone please help on it. here am pasting BR, schedueld it...
Hi, I want to use an input variable in the "Ask for approval" action. When my input is a string (sys ID) this happens: As you can see, the table isn't getting populated (meaning that I can not use this action). If I try to use the input "records" th...
@Anil Lande Hello All, I have created a widget which will show different data from different table and now used to scroll alot to view the down data. So In the table, I want to add plus and minus option like expand or collapse.Can someone please hel...
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