Resolved! Ui action condition check
Hi All Can some one tell what this condition all about?it in ui action (new GlideRecord(current.getTableName())).canWrite() && RP.isOneToMany() && !RP.getListControl().isOmitEditButton()
Forum Posts
Filter select box choice values based on the list collector on catalog item
Hi, I wanted to filter select box choices based on the values selected in the list collector. Suppose the list collector variable (Name - Quality) has 6 choices: Qua A, Qua B, Qua C, Sop A, Sop B, Sop C and Select Box variable (Name - Class) has 4 ch...
Map the Attachment in the Record Producer to the "Manage Attachments" paper clip on target record
I have a record producer with an Attachment type variable. I want to show this attachment on the target incident form, but not in a custom attachment field (if I just clicked on Map, it would be pretty straight forward). I want it to transfer to the ...
Resolved! Is there a limit to the no. of mailboxes that can be integrated with ServiceNow instance for inbound and outbound action
Can we have multiple mailboxes send emails for inbound and outbound action to one ServiceNow instance? Is there a limit to how many mailboxes can be integrated with ServiceNow?
Resolved! How to display only Ritm list(requested item) on a search bar which is referring to task table
Hi All How to display only Ritm list(requested item) on below search bar which is referring to task table Filed name ->Parent Right now all incident, problem ,change etc are showing we need only Ritm list over here
Waiting for approval stage is displaying as skipped even after approver is approved
Hi All, We have added stages to the workflow . We are having an approval group, so any member from the approval group approves the RITM, then an sc_task is getting generated. But over the stages in the service portal, we are seeing Waiting for approv...
Need to add fields in my incidents in portal shown below?
Need to add a field in my incidents in the service portal view, I have tried editing the mobile view and changed the list view as given in communities but it didn't work for me.
Resolved! How do I get the values of variables in multi row variable set in workflow ServiceNow
Hi all This is a Multirow variable set how to get data from System &role workflow script: ----------------------------------------------------------------------------------------------------------------- var prop = gs.getProperty('bat_icertis_access...
Planned start date and End date read only
I would like to make planned start date and stop date under schedules in change management after get the second approval to make it read only. please help on this to configure using scrip or UI actions
Unable to modify virtual agent Chat Header title font through css added in Theme style sheet
Hi, I am trying to add some extra features to our 'virtual agent chat header title' through css .I tried using the below script in the Theme record style sheet of portal.But I am unable to do the modifications. can any one suggest how can I achieve t...
How to disable VA chat icon from service portal theme.
Hi All, How can I disable VA chat icon from service portal theme. Please refer image. Thank you in advance.
Where is the Division info pulled from?
Would anyone happen to know where the "Division" field pulls its information? I gather that ServiceNow (Rome) gets the user profile info from AD, but does anyone know specifically where it gets the "Division" info.
How to Edit My Tickets on the Portal?
Hi Everyone, Does anyone know if there is an easy option to match the view of MY tickets to the details under MyOpen Tickets on the Portal? See 2 attachments. I am able to configure My Open tickets by easily adding and removing fields but it seems un...
Resolved! Admin see List view not available for ITIL users
Hi all! Our admins can view this list, and change. But ITIL users dont have this menu. Am i missing something? Thanks!! (above is ITIL view)
