Hi, I have a requirement say for example when Catalog Task - State moved to "Pending" then RITM - Stage should be "Pending". Based on RITM "Pending" Stage I wanted to pause the Resolution SLA for this Catalog item. I tried a Business Rule to change t...
I have added two fields on task form from Form designer , now i want to delete them completely , HOW?
Hello, We are looking at creating a widget on our service portal that will include all incidents where the user is on the watchlist of the incident or part of a group in the group list field. This is working for the end users that are included in t...
Hii All, In Incident record, there is a related list of Affected CIs. Create a field in Incident form named ‘Affected Cis’ of LIST type which should refer to cmdb_ci table and it should have only those CIs as option to select which are listed in Affe...
Hi all,I'm struggling to understand floating schedules from time-zone context when used in Business Rule and I was hoping your comments will help. This is my scenario.I have fulfillers in different time-zones. I have 8-5 schedule I want to use. I wa...
Hi, I cant fint any easy documentation on how to edit user's name on additional comment, when its sent with a notification. Is it possible to hide or remove user's name? I can see that we are using an Email-template on the notification. Hopefully s...
Hi, I have added under the related fields, in the Change form the Catalog Tasks section, and in the SCTASK form the Change Requests section, then carried out the following:1. Created a new Request — navigated to the SCTASK - 2. Clicked on the Change...
Hello,This is probably really simple but wouldn't know how to script it.To give you some background we have knowledge base articles which mention specific assignment groups but every now and again these assignment groups are renamed and as you can im...
I'm looking for some information or help on ' How to use ATF(automated test frame work ) for Bulk or load testing? Trying to replicate the JMETER feature in my project using ATF. Thank you.
Am I able to look up a ticket number based on the Ref: number at the bottom of an email generated from a ticket?
Hi All, We are using flow designers for Change Management. When Change is submitted for Approvals flow is triggered and we got the first level approvals and we are not getting the second level approvals. when we click on SHOW FLOW. We are getting bel...
I am creating an "Approval Group" in my workflow. If the approvers are not approving till 30 minutes, it must be skipped. Please let me know how to do it. there are 3 condition available in this Approval-Group option Approved skipped Rejected. -----...
Hi, one question to the variable type break. I maintained a variable set and a variable with type break and add the variable set to the catalog item. If I call up the catalog item on the service portal, I don't see the line . I checked the order of...
Hello, We have some questions regarding the use of contracts : -On the renewal tab when you check the auto renewal, you have the possibility to select the option (1, 2 or three years). If let's say we check one year, does it mean it is automaticaly r...
Hello Everyone. My requirement is, need to compare with the current date and time with predefined date and time (Filled by user), if the current date and time breached or crossed the predefined date and time need to set the value on a text field 'yes...
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