Resolved! When "Source Task" will get populated in the Knowledge article
When "Source Task" will get populated in the Knowledge article?
Forum Posts
Resolved! How can I hide an assignment group based on assignment group membership
Please bear with me, I'm a newbie and I have no idea where to even start of this. I have a specific assignment group that is only used by one group and the group should only be visible to only members of that specific group. The members of the group...
Resolved! How do I know current REQUEST number while Workflow is executing on sc_req_item table?
Hello We are on Jakarta. I have Workflow executing on Request Item. (sc_req_item) and is generating a REQ and RITM. I found out that current.number will give me RITM number. How can I find corresponding REQ number for the existing Workflow in ...
Order Guide Notification using variables from the Order Guide.
I have a request to add a "Requested For" field to an Order Guide, using a reference the sys_user table. When the order guide is submitted, the end-user would like for "Requested For" to get a notification that their request is started. They would ...
Resolved! avoid duplicate entry in a table by business rule
I am trying to avoid a duplicate entry in a table using a business rule but it is not working. Instead of firing for duplicate entires.. Its fires for everything. even not allowing me to add the fresh entry itself.I am trying to eliminate a duplicate...
Resolved! How do I style a Label to bold and red in color in Service Portal?
I've added a variable of type Label; how do I style it? Is there any way we can do this using a catalog client script? TIA.
Resolved! How to disable Request confirmation pop-up?
Hello all, I want to disable the following popup, when a new request is submitted, but I don't know how. How can I disable it? Thank you in advance. Regards, Smith.
Resolved! Moving change management to OOB
Hi All, Our change management is highly customized, changed the workflow,built many scripts, ui policies,ACL's, business rules e.t.c. We are thinking to move our change management to OOB. I can do it by switching off all the scripts, policies,ACL's...
Resolved! Show alert onSubmit if field is empty and user should not able to submit the request from portal.
Hi All, We have two choice variable if user not selected any of them it show trigger a alert message and prevent for submission. user should not able to submit without selecting those choice variable. Thanks, Varma
Edit Ticket Conversation Widget
Hi all, Currently when we create request, the ticket ticket conversation widget in the portal shows the person who created the ticket. Is possible to change this name to whoever it's eventually assigned to, or remove it completely...? Thanks Ri...
Resolved! How do I learn the purpose and use of the CMDB_CI tables?
We have a team of about 20 people who are on a team to develop our CMDB.I have presented a list of the tables and the fields for each table, but we need to know more.For many tables, we need to know the purpose and use of the tables. Sure, we can f...
Resolved! Security prevents writing to this field when updating Request for field
Hi guys, I have an issue where I'm unable to update/change requested for field. I wonder how I can fix that?
Resolved! How do you combine two asset records?
Hello! We're currently working on an issue where we have duplicate assets being created within alm_asset. One asset is created via discovery and the other is by our procurement user. We believed we've fixed the issue where discovery was not identifyi...
Resolved! Need to create an service account and provide read & write access for REST API
Need to create an service account and provide read & write access for REST API.
Resolved! Convert second into hh:mm (hours: Minutes)
Hi All, Please advise how to convert duration result from second to hh:mm:ss (hours: Minutes: second). On change script- Script include -
