Hi all, Currently this is the process we follow. Each catalog item will have its own model linked. And the workflow is defined like, based on the catalog item, it will take the model linked to it and create a procurement task. We want to simplify th...
Hi Community, I'm trying to add a user to watchlist whenever an incident is created. SO I created a Business Rule(before insert) on incident table and added the below script but it is not working (function executeRule(current, previous /*null when a...
Hi everyone, I have 4 rest messages for an integration with Remedy. They are all set up the same. 3 work fine, but I keep getting this error with the rest message for problem task. The content-type is set to application/json and works fine for the o...
If the User is belongs to Service Desk group member then only populate Manager field on incident form , need to achieve this by using Display BR
Hello community,I am new to SCCM and I would like to have the field "most recent discovery" mapped to last heartbeat instead of last HW scan from SCCM as the last heartbeat is more valid and it may have a huge impact on SACM and SAM reporting as dat...
Set close notes and close codes as mandatory while closing/resolving the incident in client script
Hi All We have added History > LIST to the location table recently. (see the screen shot in Location 3) as shown in the 'Location 1' screenshot, the LIST is available for all the ITIL users. But if we click the LIST from the ITIL users, it is showin...
We would like to know, how the sensitive data is protected in the interaction record. What are the steps followed or policies followed to protect sensitive information in servicenow.
Hello Community, I created a catalog item (form) for my company's service portal. The issue is that the reference table my list collector variable is pointing at is only accessible for admin users. I believe that is a default ACL applied to all table...
Having an issue via Conversational Integration with Microsoft Teams, Virtual Agent Provider notifications that have "Enable Link" selected. The notifications are sending fine, but the resulting message in Teams which has the button that's included wh...
Hello Can someone please provide examples of the OOTB notifications for the following: I would like to know when triggered, who receives, the subject & example body of email 1. Incident Commented & state Changed 2. Incident Commented for ESS 3. Inci...
I added a few custom attributes to the server class and would like the changes to these attributes to show up in the activity stream for servers. Thus far I haven't been able to find any documentation on how to do this.
Users with no role can't view the activity stream, and this is needed for approvers to be able to read additional comments and add comments too.So to fix this i created to ACLs to allow anyone with SNC_internal to read & write on SC_Req_item.addition...
Hi,I have created a Check Box field in incident form. I want that field to be made true or false only by the incident manager role I created. Please help.
Hi, We have a catalog item which has a flow to create 2 tasks one after the other which is working as expected from flow. the challenge here is we have a flow in flow designer which will run on the SCTASK for all the items to see if there are inactiv...
