How to add Record producer in widget in service portal?
I have created one record producer call Create Case and I want to add that in widget in service portal. How can I achieve that?
Forum Posts
Service Catalog in Now learning
Hi, I am preparing for the certification for CSA. I see that now learning interface for CSA has changed completely. I spent more than half an hour trying to find the documentation in the learning path of CSA to read about Service Catalog. Can anyone ...
MAC Address Validation using Client Script and Business Rule
Hi I have to validate MAC Address in CMDB using Client script and Business rule and format should be like this 00:0c:29:61:6d:37 how can I validate it by using RegEx. Thanks, Selvam Balakrishnan
I want to delete the attachment of RITM if I delete the attachment from REQ. I have already used some code to copy attachments of RITM and REQ.
I had a requirement where I had to copy the attachments of RITM into REQ. And also If I delete the attachment from REQ the attachments from the respective RITM should also get deleted. I have applied some Business Rule but it is deleting the other a...
what is impact urgency and priority
incident management
Resolved! Creating portal for scoped application?
As a Product owner, I want to build a service portal for 'Ticketing order' table created in custom application scope, So that Callers can see their records in it Acceptance Criteria: Either Portal or UI builder can be used to fulfil this requiremen...
Make field display on checkbox is checked and make that variable readonly on catalog task/RITM
Hello All, I have made one catalog item but in that I want to make fields readonly on catalog task and RITM I have made this through ui policy and action, also that variable is checked then only other variable is display if unchecked then it is hidde...
how to get 3 variables in single row in catalog item
how to get 3 variables in single row in catalog item,please find the attachment.
Resolved! How to make "custom with label" variable to be hidden ,mandatory and visible.
I found the following options of (mandatory, hidden, visible) for the data type "custom with label" are not available on catalog item. How to enable those for the data type "custom with label" on catalog item.
Resolved! how to delete scoped applications in a list?
HOw to delete selected applications from the below list? i am unable to do it?
Create a Demand from a record producer that also creates a child Demand Task upon submission
I have a demand record producer. The ask is that along with the demand being created, that a child demand task also gets created. I was able to do this through Incident, but not through demand. I'm using the following script: var gr = new GlideRecord...
Resolved! Remove Tags from Virtual Task Board
I have a Visual Task Board from our Incident table and the lanes on the board are by assignee. I have created business rules to add tags to the cards on the board when the state of the incident ticket changes from New to Assigned to Work in Progress...
Resolved! How to hide Variable Set name on a catalog item form
Hi, Please I need help on how to hide Variable set name on a catalog item form. Basically, we have two different variable sets that are attached to our catalog items. So whenever we want to fill out the catalog item form, it's displaying the name of ...
Resolved! How can I cancel a running workflow on a single RITM?
I have a Workflow set to run on RITM that has a timer activity - this appears to be 'broke' on some, not all, of the specific Catalog Item type. Is it possible to cancel the running workflow on single RITM records instead of a whole set or type?
Row size too large
Hello Friends,I got one starange issue in my end when i am creating new form so system generates one error "Syntax Error or Access Rule Violation detected by database (Row size too large. The maximum row size for the used table type, not counting BLO...
