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Resolved! How to set worknotes of Incident from Business rule on Problem

Hi    (function executeRule(current, previous /*null when async*/ ) {var gp = new GlideRecord('problem');gp.addQuery('sys_id', current.sys_id);gp.query();while (gp.next()) {}var gr = new GlideRecord('incident');gr.addQuery('problem_id', gp.sys_id);gr...

Gayathri5 by Tera Guru
  • 962 Views
  • 5 replies
  • 2 helpfuls

Resolved! Hiding "System" activities from activity list.

Hi, I want to hide the "System" activities from the activity list in the sc_task form for a given group. How this can be achieved? Please refer the attachment for more clarification. I want to hide all these kind of activities from System.

Sourin1 by Tera Contributor
  • 1340 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to display only hardware assets based on user selected?

Hi All, I have Asset and requested for fields on the record producer, so Asset field on the asset table , so here my requirement , in the asset field need to display only  hardware assets which are assigned to that user selected in the user field ? p...

Deepika61 by Tera Contributor
  • 1035 Views
  • 7 replies
  • 1 helpfuls

Resolved! Advantages of interacting via MID Server

Hello, Our on-premise system has an external endpoint for the WebAPI.The external endpoint is equipped with authentication and security.Therefore, we believe that WebAPI integration between our on-premise system and ServiceNow is possible.On the othe...

Akihiko2 by Kilo Contributor
  • 2006 Views
  • 5 replies
  • 5 helpfuls

Best Practice for Customer comments copied from parent to child

Hello!  I know that Comments are passed from parent to child within Incidents, and I understand why this works when it is the agent passing information down through the chain. But I am wondering what others are doing regarding updates from customers....

Kristin J by Mega Sage
  • 1394 Views
  • 5 replies
  • 3 helpfuls

Resolved! incidents view redirect to portal view

we are using below email script , when we click on 'Take me in to the incident' its navigating to  itil(native view). kindly help me to redirect to portal view . email script -   (function runMailScript(current, template, email, email_action, event) ...

Nitya2 by Kilo Guru
  • 1717 Views
  • 13 replies
  • 1 helpfuls

Resolved! UI policy on sc_task table

I have created two UI policies on "sc_task" table as follows 1) Name/Short Description = Show Priority for Request Something Else  Order = 100 When to Run = "Request item.item" is "Request Something Else" UI policy Action = priority field to make vis...