SLA "Has breached" field
Hi everyone , My SLA is getting started(created) with "has breached" field checked in that is "True" .what may be the reason ? which is not ideal ,has breached should be checked in (true) only if the SLA has breached
Forum Posts
Resolved! Service Portal - System Status | Service History | Display Specific CIs
Hi, OOTB "System Status" under service portal to display the CMDB CI class services, if possible to list out specific 10 CIs only with predefined sequence instead of show all in below widget?
Resolved! How to create a custom button on Service Portal
Hi, I have a requirement to remove the existing "Submit" button on the portal and add a custom "Calculate" button on the service portal. I have a couple of fields on the record producer and once all the field values are filled and i click on the calc...
Resolved! UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this .
UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this , Below is the ui policy Andalso i have increased to highest order for that ui polocy.
Resolved! Need help in formatting mail script font/style to be consistent with the Notification
Hi Experts, Need your help in formatting my mail script font/style to be consistent with the Notification we have. We have a notification which per checking is using Arial font, size 12. This notification is calling a mail script. Now, when the noti...
Hide choice values based on roles
What is best practice to hide choice values based on roles in form and list view?
Creation of custom Software Product Lifecycles
Hi folks,our customer has the Requirement that he would like to create custom Software Product Lifecycles(sam_custom_sw_product_lifecycle) related to the Product Models from Application Services.With the ITSM Standard Configuration it is not possible...
Add/ Remove users to the group
Hello team, There is two fields on the form 1) is list type field which is refering to user table 2) is refence field which is readonly & it contains one default group"XXX". When users added to the list field, same users will be created in the group...
Modify a Standard Change Template to not have 'Implement' and 'Post Implementation' Change Tasks
Hi, I am creating some Standard Change templates and have a question about Change Tasks. I want to set up a Standard Change template for decommissioning a virtual server. During the Standard Change proposal I can add some 'Standard Change Task Templa...
Resolved! How to add download link of pdf in record producer
Hi All, I need to attach pdf file in record producer,please help me here. Example : Click here to download Gratuity form - Form F
Resolved! Service-Now Jira Rest Integration
Much thanks to John Andersen, as always, for his stellar work on the Service-Now platform with regards to integrations.ServiceNow integration to JIRA through REST API's-John James Andersen I was wondering if anyone had any tips on this. I set this u...
Resolved! How can I specify a link with active instance in a richt text label
As catalog editor, a rich text variable of a catalog item specifiy a link to a location queue for appointment, When my catalog item and his associate variable set is clone over different instances (PROD > REC, PROD > DEV ...), I want this link to be ...
Resolved! How to hide PDF export
I want to hide the PDF export of the UI macro context_form_header. Is it possible to hide PDF (portrait) and PDF (landscape) by editing the XML of the UI macro?Please tell me how to do it if possible.
Resolved! Any role for accessing announcement banner on the service portal?
Hi All, Is there any role to be given for viewing announcement banner on the service portal? Coz a user is able to see the announcement widget but not the announcement banner Please advice Thanks and Regards, Sandeep
How to populate Array values in new line
Hi all, Some one please help me how to show values in new line and Story number should be clickable . Expecting result : RLSE0010000 Test Release 07/18_01 for 2022-12-31 16:26:00 STRY00001: Test Story 1.0 for 07/18_1 ReleaseRelease Notes : Release No...