Difference between Catalog item and record producer.

[AnandKumar1]

Hi Team,

I would like to understand the dfference between Catalog item and record producer. And advantages,

thanks,

Anand Kumar.

[Harsh Vardhan]

The service catalog is a collection of request forms presented as Catalog Items, Record Prodcures, Content Items, Order Guides, etc.

A record producer is a nice front end you can include in your Service Catalog to create records. Ask user friendly questions instead of using field labels on a standard form.

A Catalog Item is a request entry form that utilizes the cart format to associate a parent request to one or more child request items.

https://community.servicenow.com/community?id=community_question&sys_id=219e7665db58dbc01dcaf3231f96...

[Harsh Vardhan]

 A catalog item works with the cart where you can add multiple and then checkout. On the back end it creates a request, request item, and possibly approvals and tasks depending on its workflow.

A record producer is ordered one at a time and creates one record on the back end, most commonly an incident. 

[AbhishekGardade · Accepted solution]

Hello Anand,

1. Catalog Item will end up in opening a request and reqeust item and attaches a workflow and catalog task, approvals Where as a Record producer simply insert a record in the selected table.

2. With catalog item, You can add multiple items to cart and generate request and multiple RITM's. where as a record producer it only creates a single record on target table

3. Primarily, the difference is which type of record is created upon submission. I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc, and a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) as a result.

4.A record producer vs a catalog item will appear nearly the same for your end users, so I'd say it's mostly a process decision in terms of how you'd like to handle them once they're submitted.

5. Record Producer gives a non-itil user the ability to create things like an Incident, Change, basically anything but a Request from a custom front end you deliver via the Service Catalog/Portal.

Please mark as Correct Answer and Helpful, if applicable.
Thank You!
Abhishek Gardade

[Laukik Udpikar]

Can we attach a workflow to a record producer?