Difference between Catalog item and record producer.

AnandKumar1 · ‎12-25-2019

Hi Team,

I would like to understand the dfference between Catalog item and record producer. And advantages,

thanks,

Anand Kumar.

AbhishekGardade · ‎12-25-2019

Hello Anand,

1. Catalog Item will end up in opening a request and reqeust item and attaches a workflow and catalog task, approvals Where as a Record producer simply insert a record in the selected table.

2. With catalog item, You can add multiple items to cart and generate request and multiple RITM's. where as a record producer it only creates a single record on target table

3. Primarily, the difference is which type of record is created upon submission. I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc, and a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) as a result.

4.A record producer vs a catalog item will appear nearly the same for your end users, so I'd say it's mostly a process decision in terms of how you'd like to handle them once they're submitted.

5. Record Producer gives a non-itil user the ability to create things like an Incident, Change, basically anything but a Request from a custom front end you deliver via the Service Catalog/Portal.

Please mark as Correct Answer and Helpful, if applicable.
Thank You!
Abhishek Gardade

Thank you,
Abhishek Gardade

View solution in original post

peter_repan · ‎10-04-2022

Not directly to record producer, but you can trigger flow based on create/update action on the target record (which is submitted from record producer)

vijayaraj · ‎01-08-2023

noo we can't attach

timnardoni · ‎11-22-2024

Yes, there is a Workflow pick list near the top of the record producer's configuration screen. (I had to right-click on the form header, choose Configure > Form Layout, and add Workflow.)

ShubhamB14 · ‎12-30-2024

no we cant.

Azim Kazi · ‎12-25-2019

Hi Anand,

A record producer will be used in your scenario.

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records. The look and feel of a record producer is similar to that of a catalog item. But the record producer generates a task record such as incident, instead of a requested item.

You can create a record producer for tables and database views that are in the same scope as the record producer. You can also create a record producer for tables that allow create access from applications in other scopes.

Check this link for an example to create a record producer on change_request table.

wiki.servicenow.com/index.php?title=Creating_a_Record_Producer_to_Request_a_Change#gsc.tab=0

If my answer worthy kindly mark as helpful and correct.

Regards,

Ajim