We recently deployed SNOW and determined that we would use the SSO auto-pop feature to add users to SNOW. Our help desk has a hotline for users IT issues and when they get a call they log it in SNOW. In order to tie the call to a user so they get updates either the user needs to login to SNOW via SSO or the help desk agent needs to manually create a user. Whats the best practice in this situation? Is there a different in how SNOW will view the users if created manually vs the SSO auto pop? Would we need to merge anything?
