Difference between Normal, standard and emergency change

[Richa2712]

Hi,
I'm new to ServiceNow and currently exploring Change Management. I’d like to understand the differences between Normal, Standard, and Emergency changes.

[prerna_sh]

Hi @GlideFather 

I'm not accepting my own solutions — it seems there's a misunderstanding that I'm the one posting the questions and then accepting them myself, but that's not the case. I'm simply trying to contribute by answering questions to the best of my knowledge. You're welcome to review my profile to see the responses I've shared. 

Please let me know if you want to know anything else.

Thanks,
Prerna

[GlideFather]

Dude please 😄 what a coincidence, that "somebody" asks a question always just one, then receives the exactly same answers and they always select only yours and nobody else's, and then the solution is accepted in a few moments after askign that question, not waiting for more responses, usually it takes at least hours or days to get one, it is never accepted in minutes like in these situations.

One doesn't need to be a genius to see this. If it is not you, then it must be some of your partners but it doesn't change anything.

Please have some self control and stop lying, this is more than a proof - you received accepted solutions from these accounts on the picture below. While there were similar answers and some were even better, for example by @Dr Atul G- LNG and by others but "luckily" it got always selected you and nobody lese.

Wooooow. You are the first person ever who got 4 solutions and 6 kudos with 15 posts. You don't even try to hide it... 

This is very unfair behaviour but it is your reputation, not mine :)) have a wonderful day.

[prerna_sh]

@GlideFather

Thanks for pointing that out, but I want to let you know, i'm not doing that. what you think why i'm doing this?
I understand that getting an answer accepted or even marked as helpful takes time — sometimes it’s difficult to get even one helpful.

However, I’m not posting questions from other profiles, nor are those profiles managed by friends or partners. I’m simply contributing based on what I know.

You’re welcome to check other profiles too — there are many with fewer posts and accepted solutions, even in threads where you've also replied but didn’t get marked.

[GlideFather]

@prerna_sh lying is an art and you fail badly at it. Some of the profiles are created today and 2 days ago...
Also, it is very sad that you need to use AI even for a simple text. If it makes you feel better, than it is worthy I guess. :))

The button is not called "Helpful" but "Kudos" :)))) so it is a bit schizofrenic.

[GlideFather]

Hi @Richa2712 

the difference is in the approval.

standard change is something predicted and happening often, usually it doesn’t require special approval, has low to no risk.

emergency is something that needs immediate attention, requires the CAB (change advisory board) approval.

normal is everything that is not standard nor emergency.

and itil definition of change is when you add, replace or remove something. It can be hardware replacement but also software upgrade and downgrade.

let me know if you want to know more details