Rules
For high-performance processing, which is preferred: Business Rules or Script Includes?
Forum Posts
knowledge_contributor role user to create knowledge base
Hi, As per OOB users with role knowledge_admin or admin can create new Knowledge bases. we would like to extend this capability to knowledge_contributor role users to create the new knowledge bases as well. Please advise best approach to do this T...
Unable to edit the cost center refence field in consumable table on consumed state.
Hi Team, I’m facing an issue where the Cost Center Reference field in the Consumable table becomes non-editable once the state is set to Consumed. This field is editable in the development environment but not in production. Additionally, when an asse...
Resolved! Why Tickets Bounce Between Assignment Groups (And How to Stop It)
A common challenge in many ServiceNow environments is the excessive reassignment of Incidents and Requests. Tickets are passed from one assignment group to another before reaching the correct team, increasing resolution time and frustrating both user...
Values showing instead of labels in Reporting / Platform Analytics
I have domain separation on my instance, and have domain-specific choices set up for my categories & subcategories.However, when trying to create a chart based off them, the value shows instead of the correct label.The chart is being created in the s...
Report shows fields value not the label
We have a report where we want to group incidents by category. The report is showing the category values and not the label which is causing issues. Is there a way for us to adjust the report to have the table show the label instead of the value of th...
Resolved! How to get the variable values in flow designer
Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...
How do I limit the date field so that future dates cannot be selected for Assessment Metrics?
This is the survey form - assessment metrics - question data type: date that we want to limit.
WHEN SC_TASK(REQ) RECORDE CREATE , Request state is automated Approved
Helloflow desingertrigger : When creating a req record(sc_request), when I submit the catalog item, the Request State value is automatically "Approved "The Ask Fo rApproval process for the flow you created is no longer requested.By default, the exis...
Getting error after creating user in ATF
Hello community, I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonati...
Business Rule Effected Admin
We are attempting to integrate incidents using the API.We created an API user and assigned the custom role "itsm_write_create_api_fjdx".We created the following business rule because we do not want the API user to read the sys_user table, but we enco...
Employee Center search: why alphabetical sorting still isn’t as simple as it sounds
Hello Community,While working with Employee Center search, I’ve noticed that achieving consistent alphabetical (A–Z) sorting across results is not as straightforward as it might appear, particularly when translated fields, relevance ranking, and mult...
CMDB maturity fails when ownership and lifecycle aren’t enforced — agree or disagree?
Hello Community,In reviewing multiple CMDB implementations, I’ve noticed that technical enablement (discovery, CI classes, and relationships) is often well established, yet overall CMDB maturity and trust in the data can still lag.In many cases, the ...
Change Request Legacy Workflow domain condition not honored on insert – BR vs workflow timing.
Hi All,I’m trying to understand the actual behavior of the “Run after business rules” option in legacy workflows, especially around condition evaluation timing.ScenarioChange Request – Standard workflowWorkflow condition uses Domain (e.g., Domain is ...
Resolved! Knowledge Base is not indexed:(
I added an index to the Knowledge Table, but it says "0 records".It's been a day since I indexed it, so there seems to be something else.Do you notice what is causing it?
