Hi Experts, I am not sure its a expected behavior OR I missed something. In dictionary I used attribute is_searchable_choice=true for choice field it is working fine in native view but not in agent workspace. Not able to search for the field in ag...
Hello All, Below mentioned are the KB Article details; 1. KB Article state is Published2. KB Article approval is rejected.3. Knowledge Base is End Users and has User Criteria as readable for logged in users. However, this KB Article is not visible to...
Hi ServiceNow Community Developers I have the following use case that I need to implement – I would like to integrate ServiceNow with Microsoft Outlook so that when a change request is scheduled the details of the change appear in Outlook as a schedu...
hi Team, There is a requirement, I want to put a filter on the below fields on Interaction form only on SOW view. Requested For > need to see only Inactive UsersAssigned To >need to see only active UsersRequested by > need to see only active Users ho...
As an internal user, I want to view and update RITMs categorized as internal so that I can manage RITMs securely. Acceptance Criteria = User has internal_user role; Can view RITMs where Categorization = Internal; Cannot view external incidents unless...
Timeout error in http timeout error for outbound rest message. This is coming frequently. Please help us here
How to make form fields as read-only in STANDARD CHANGE REQUEST Template except for description, short description, planned start/end date, assigned to and impacted branch
We have an requirement to store the password in custom table field (A), 1.The password needs to be editable and viewable only to specific users.2.Whenever the users try to view or edit the password field (A), the moment they click on the field or tog...
Hi all, I am currently working on JIRA outbound integration using the JIRA Spoke. I have configured the credentials successfully and created a flow. Inside the flow, I am able to fetch the Project Name from JIRA without any issue. However, when I tes...
Hello , I have a multi row variable set that has check boxes that represent canada provinces, but when only once province is selected the unselected ones show as false. Is there a script to use to hide the false values in the portal and in the back ...
Hello There, I need to create a PDF file with catalog variables and attach it to RITM as a PDF file. Has anyone attempted this before? or do you have any suggestions? Could you please paste the script below if you have done this?
Hello,I have a button on KB article portal page to download the article to pdf. The problem I have is that some articles do not export images to pdf whereas a few are exported with images. There is no difference between these articles in the way the ...
Hi All, I am creating a flow for a table(x_nose_ap_infringemnet) , so i have kept the trigger point :-when the approval field is changed to Approval after this i am sending the record sys_id to action which is taking input as sys_id and it is calling...
Hello All,We recently completed the Yokohama upgrade, and since then whenever a Service Catalog request is submitted, the assignment group receives duplicate email notifications. This behavior was not present prior to the upgrade. This issue impacted...
When a manager or any other approver of a Request adds a Delegate to their account, is there a way to stop the Delegated user from approving their own Requests? We have a mixture of Requests that require the user to be added via a Variable on the Cat...
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