Hi Everyone, We are in the Yokohama Version. We are having the catalog items and those are visible in the English Version in the ESC portal category page. And when we switched to the German Language some of the catalog item are not visible and showin...
Hi All,I am having a rest api call in a flow action for a catalog item flow and a catalog task is getting created if the Error code is 400 in the flow. How to show the response body & the error message in the catalog task worknotes. Can anyone please...
There is a reference field "Name" in my catalog which is referencing to a Custom table, and its value is being displayed on the basis of selection of other variable which is choice field. For Non-Admin users it's showing NO MATCH FOUND on Portal view...
Hello all, I want to grant an API account permission to read the data from the awa_queue table. I am seeing a lot of *.fieldName records on the ACLs for this table. I look at a sample ACL and I must be missing something really simple to adjust ...
What is the purpose of approver_user role?is this role required if any approver need to approve the request through email option ?what is the other impact if we didnt use approver_user role for approver ?I assume this required only if the request nee...
Hi, I want to create the report on purchase order line(s2p workspace), where I need to show with table of total line amount and percentage for each supplier. I think this is not possible using normal reporting available in servicenow, I need to creat...
Hello,When I created a request from the service portal, the request is saved in the "Requested Item" table and i display the variables entered like below:How can i export all this variables to external systems ?I use "System Export Set" module :But, ...
I have a report running on the Task table trying to show a holistic view of tickets (i.e., INC, CHG, PRJTASK, etc.) that are non-closed and assigned to a particular group. This report is broken down by assignee. What we find is that some INC ticket...
Hi team,In the catalog item, I have an MRVS variable set that includes a variable called engagement partner. Outside of this set, there is another variable of type list collector. After submitting the item, I am able to print the engagement partner f...
Hi All, I have created response and resolution sla based on our requirement herestart condition for my response SLA when state is in pending and stop condition is state is in work in progress,& as per the req pause condition for my resolution SLA is ...
I want to get the ritm variables and then from the variables i need to get the referenced variables and then i need all the fields from the referenced record , but this script i giving only the variables from the RITM. It has to be for mu;ltiple RITM...
Hi Community,I’m currently creating a dashboard using Data Visualization → Single Score to display the number of accepted records for the current fiscal year (from April 1, 2024 to April 1, 2025).I'm using the following filter in my report: However,...
Hi, Not able to make a particular URL type field read-only or editable based on role or group validation. here is the script: Business Rule (Display) (function executeRule(current, previous /*null when async*/ ) { g_scratchpad.userRole = gs.ha...
Hi Everyone, When business service is cisco and channel is alert and alert severity is major, assignment group should be changed from servicedesk to netwrok team. So i have written a on change change of business service field client script. function ...
Hi All,In a order guide i have 3 catalog items, and each item is having multi row variable set. When order guide is created, i have copy all these multi row variable set to 1 multi row variable set.Script i used is copying only 1 multi row variable s...
