Resolved! Change the header's background color in the Next Experience UI
How to change the Header background color in Zurich version Servicenow I have followed this artice but it is not working in zurich Header background color
Forum Posts
Date picker is not working on catalog forms or its broken
Hi All,There is a issue which we are facing now days on portal is Date picker on Date/Time type fields is not showing the calendar once we try to select the Date/Time on service Portal we have to refresh the page once then its allowing.When we raise ...
How to link NLU models and intents to Genius Result configurations
Looking at the documentation below, I don't understand how to link the NLU model and intention to the result structure of a genius. Or not correct...How can I map NLU models and Genius Results?Docs↓https://www.servicenow.com/docs/bundle/yokohama-plat...
Issue with configuring color palette for Column Data visualization in technical dashboard in UIB
Hi Everyone, I have configured Column Data visualization which is having two metrics. I need to set different color palette for each metric (Green dark to light for 1st metric and Red dark to light for 2nd metric). But I am not getting option to set ...
Level 1 Manager Approval for RITM
Hello Team, I have two levels of approvals for a request.(RITM)level1 - manager level 2- groupThis I have used workflow. 1) Now, if Manager only raised a request for his employee, then I can see approval record is "No longer Required" state and not p...
Keeping Track of Subject Matter Experts and other contributors.
We have some articles we create with information that Subject Matter Experts and others contribute through email, etc. I'm wondering how Knowledge Managers out there keep track of SMEs who contributed the information but are not the actual author of...
While doing incident bulk update/ resolution, SNOW is not verifying whether the assigned to person b
Hi All, While updating assignment group in bulk from list view snow is not recognizing whether the user is part of the group or not. While updating assignment group , the groups get updated but users in assigned to field remains the same even they ar...
If i share a Dashboard then user will not able to see the same Dashboard
Hi,If I share a Dashboard then user will not able to see the same Dashboard.Dashboard has 10 reports as mentioned in the below screenshot, if i share the report user is not able to see the reports. If i share it to the user with all the permissions ...
Resolved! How do I change the Virtual Agent icon
Where do I change the 'now' icon next to the chat in the screen shot below to our company logo?
Parallel approvals in flow designer - proposed solution
My requirement was to create parallel approvals on the basis of a list collector catalog variable. In other words, add a user to multiple groups and ask for approval from each of the group managers separately.Unfortunately parallel approvals are not ...
Resolved! How do I configure the position of the tooltip box?
Hi All, How do I configure the position of the tooltip box that opens when mouse cursor hovering over the information icon or variable label? As you can see from the gif when mousing over the information icon the tooltip box covers the icon making it...
How to add options to attachment tab in servicenow workspace
How to add one more option to the attachment in servicenow workspace. Option is e signature Options will be Download, Delete, Rename, esignatureCan anyone you suggest your inputs on this. Thanks
dynamically send scheduled report with attachment to the requested by column from the report result?
Hi All,I have created a report on change_request table and added Requested by as columnI have created a scheduled report and provide one DL to send an emailmentioned attachment type as PDFCurrently scheduled report is running and sending the PDF atta...
ATF Test Step Help: Creating Problem Task from Problem Record
I’m working on an ATF scenario where I need to validate the flow of creating a Problem Task from a Problem record. Here's the behavior I'm trying to automate:From a Problem record, I click "New" under the Problem Tasks related list.This opens a page ...
Resolved! Work notes
In the contract table we want to be able to add notes onto a contract so I have created a work notes field as a journal input and added that and activities (filtered) onto the form however when I post a work note it does not appear on the activity st...
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