Difference between OOB Duration and Business Duration fields on Incident Form
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‎06-29-2017 11:09 AM
How is the business duration calculated? What schedule or timezone is considered for calculating Business duration? I could not find much information on wiki.
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Incident Management
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‎02-10-2019 01:58 PM
Has the "Business Resolve Time" replaced the legacy Business Duration and Duration ? There is no information in official docs. about that, but should be..