Difference between OOB Duration and Business Duration fields on Incident Form

poonam_dasani
Kilo Explorer

How is the business duration calculated? What schedule or timezone is considered for calculating Business duration? I could not find much information on wiki.

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Piotr Ba_amut1
Mega Contributor

Has the "Business Resolve Time" replaced the legacy Business Duration and Duration ? There is no information in official docs. about that, but should be..