Resolved! Major Inicdent Comminications
Hi any one can provide me clear real time scenario work of Major Incident process and Communications part?
Forum Posts
Simple List Filter User Department in Employee Center
Hello,I would like to set a simple list filter in the Employee Servicecenter to see the tickets of own department.That's why I had the idea of filtering the simple list by department. It is important that it includes all tasks. This means I need the ...
on submit catalog client script
i need the requestor to be from certain departments for a catalog item in service portal. if not they shouldnt be able to submit it. using below catalog client script and script include. it terminates the users from non wanted departments correctly b...
Resolved! Could anyone please tell me what the best ways to add IT Assets into ServiceNow.
Could anyone please tell me what the best ways to add IT Assets into ServiceNow from other systems.@Community Alums @Sohail Khilji @Sandeep Rajput @James Chun @Dr Atul G- LNG @Abhishek_Thakur @Community Alums @Ankur Bawiskar @SAI VENKATESH @Anurag Tr...
Popular Items on SC Category Page
On my SC Category Page, its shows categories on the left side and popular item tiles in the centre.I would like more control over what is shown here, is there a way to do any of the following:1. Configure popular items to show popular items over last...
How can we create a new predictive intelligence "Additional Resource" under "Contextual Search" ?
Hi Team, We are building a new Similarity use case for Predictive intelligence on incident table. We have created the solution definition and trained it.Now we want to add it under contextual search in incident form as a similarity use case.So we hav...
Possibility to train predictive intelligence classification solution by taking attachment as input
Hi, We have a requirement where we want to train the ML solution based on the attachment from tickets.Is it possible to do?If yes, then help with the steps. Thanks
Resolved! UI policy on list collectors
Hey all,Is it possible to have a conditional field based on a list collector on a catalog item? I can't seem to get mine working, starting to wonder if its the way a list collector worksI need a multi line text field to show if the list collector inc...
incident have created one button on click of it Email client form should populate
Hi All, please help me with below requirement...In incident form I have created one button called Send Email to Accounts when I clicked on that button it will populate to below screen snap page. kindly let me know it is possible or not and if possibl...
Could anyone please tell me the best ways to Onboard IT Assests into ServiceNow in detail
Could anyone please tell me the best ways to Onboard IT Assests into ServiceNow in detail. and Is IT Assets coming under ITSM license?
Need to set color of state of carts in service operation workspace
Hello,I have created one widget on interaction record , but in carts , the state is not display in colorcould anyone help me
Resolved! How do I export and import 1 record in sys_attachment table ?
I need to export a record from sys_attachment table from prod. And import it in dev(because I need the same sys id). But using export xml and import xml its not working. When you click on a record in sys_attachment table , that record will be downloa...
Resolved! REST API and script include
The script included below is returning an undefined error. How can I pass the bearer token to other function within the script include? Imagine i will have more function within this script include, and not limited to only one getORGvar GetCostCenterD...
no preview available for a custom reference field
I have created a custom reference field xyz and have written a on change client script to populate the xyz field value as per the existing reference field caller on the incident form.Value of xyz field is getting populated properly as per caller fiel...
Resolved! Change - Prevent Requester from Approving
I've read through many of the existing threads, but they don't seem to solve this issue completely. Here are the primary requirements: Change requester cannot be an approver at any stage in the workflowApproval record needs to remain for audit trail ...
