Is it possible to link Closed Incidents to CLOSED Problem?
Is it possible by any way to relate closed incidents to a CLOSED problem?
Forum Posts
Breach Time Of Incident Calculated Wrong
Hi All, We have recently found a weird behavior, Once the Incident is breached the Incident SLA 'Breach Time' is still getting updated with the pause duration. Ideally , the Breach time should not consider the pause duration once the ticket has breac...
Standard change should be attached to problem related list when std change is created from problem.
Whenever standard change is got created from problem then that particular standard change should needs to be attached to the problem related lists. Could someone please help me. @Dr Atul - LNG @Ankur Bawiskar
Hide field in catalog item
Hi all,i have a requirement where i want to hide a field in catalog item, when SMS opt-in field is check in user's profile.i added a function in existing script include to fetch the userID and a onload client script as per my client requirement, But ...
Add field to catalog item that looks up incidents raised by requested for user
Hi Everybody, I've got a catalog item to request a smart phone on which one of the options is to replace a lost/stolen phone. I need to add a field to the form that looks up incidents for the user under requested for field (the user should have raise...
Requester vs Business Stakeholder : Where's the red line ?
Hello,As far as I know a Requester is defined as a user who can create, edit, and view their own requests.Now we often see requests to go further such as :- A manager should see all requests from his team- A user should see request from other users i...
Clickable URL field in portal list view
I would like to show a field with clickable hyperlink in portal list view for a table to users . Even OOB URL field is not rendered as hyperlink in list view . There are multiple solutions for native UI but looking for any inputs to make it work in p...
Calculate total cost and set in variable using catalog client script
Hi Team,I have 4 different variables to enter the cost.Onchange each variable calculate the total field and update in the total cost.I have written below code but throwing NAN error. function onChange(control, oldValue, newValue, isLoading) { if (...
Resolved! When you export data from a form, I want to selectively export only the data I want, not the entire
When you export data from a form, I want to selectively export only the data I want, not the entire related data.If you know, please guide us.
Dashboard report is not visible to a user.
Requirement :A specific dashboard report is not visible to a user & showing below mentioned message. I've to make this report visible in a dashboard tab."Sorry, you do not have access to this indicator, breakdown, or element combination. Please cont...
Resolved! Implementing phone notifications
Is it possible to implement a workflow so that when an incident occurs, a phone call will be made (and will continue to ring until the person in charge notices it)?
How to translate the ' Platform Analytics Experience'' dashboard in French.
Hi All, I have query regarding translating few fields in 'platform analytics experience' dashboard homepage. After upgrading to Washington version, we see some fields are coming in English instead of French in the board.Please check below attached sc...
Resolved! On-Call Calendaring - I am having issues getting any emails to be created from the trigger rules or simply from the Resend Reminders inside the Rota
I have clicked the ui Action (Resend Reminders) inside the Rota for our group. I can see the entry in the event log that it was triggered but nothing ever comes out of it. I can't tell from the event log message what is happening? It looks like...
Phone Number field on User table
Hi All,There is a mobile phone (phone_number type) field OOB on sys_user table. When a user enters incorrect format, a error message is shown. Where is that validation happening? I do not see any client script Thanks!
Where is this work log coming from!?
Hello all, I need assistance in figuring out where these worklogs are coming from. What I am doing to make these logs appear is going to a change record, going to a related list tab named: "Incidents Caused By Change" which is a table named: u_...
