I have field called: module, Type: Select box, choices: Incident, problem, change, knowledge (there are 14chocies). For each choice there are two levels of approval. if 1st level Approval approves it should go for 2nd level approval.is it possible to...
Hello All, When I am clicking on copy change and submit the change request ,Tasks under change, not copied in same order which is in original Change. When I copy the change, new copied change should copy tasks in same sequence . could anyone suggest ...
Hi Team, All custom updates are removed when service operation workspace for ITSM plugin is updated to new version (4.2.2). How to revert those custom changes in SOW. Any help is appreciated.Thanks in advance
Hi, I'm still quite new to Snow and have been lingering through community posts.Business requirement we have been asked to get the data from excel to the flow designer. The VALUE from excel is based on the approvals. If Value is below 20 it goes for ...
Hello evreyone !I want to add the std_change_producer_version field to the list of copied attributes when I copy a change so that the copied change complies with the Standard Change Policy Customization Properties for the Change Management Module But...
How this new AI search result is configured in employee service center. This feature came after upgrading to Washington DC. How can we stop this?
Hi all, I need to make the State field on the SCTASK read only when the ITIL user sets the task to Closed Complete, Closed Incomplete or Closed Skipped. I have an ACL in place but that does not seem to be working as expected. Any guidance would be ...
Hi, I was wondering if there is any documentation, OOTB of the fields that are synchronized betwenn parent and childs asset. Regards,
Above is not working as expected, can you please suggest modification, or alternativesIf new name is entered in field, return yes, else no, and if new name is entered in field, create catalog task,I am migrating workflow to flow, above step in workfl...
Wait for condition met satisfied but it not move forward( Workflow configured in request table) var gt = new GlideRecord('consume_asset_task');gt.addQuery('u_request' , current.sys_id);gt.addQuery('stateIN3,4,7'); // closed completed . closed incompl...
Is there a way to report on tickets that were Active on a specific date in the past? I'm pretty comfortable with the reporting system in ServiceNow, but this one eludes me.My management would like to show that we had X number of tickets active on Jan...
I have a request to highlight a ROW or variable in a list view bast on a Catalog Item. Example:I new ticket come in and it a Catalog Item of "Remove User"The technician has list view of all open tickets from the sc_req_item table.What is want is to e...
Need help to write a Catalog client script to make variables ( Catalog Item Variables ) bold and highlighted with some colors. Catalog Item Variable whose type is not rich text type variable example ( single line, drop ).
Hi All, I want to show "Submit" button on hardware asset form when creating new record.below img I am not be able to see the submit button when creating a new record, how to visible this submit button on form. Thank You
