SN Experts, I'm working to build out the Problem Management process within my organization (UTAH), and I can't help but notice that the way I capture metrics on issues that "aren't problem management candidates" may in fact not be the best practice, ...
Hi Want to make the Assignment group read only when a catalog item selected and for admin it should be editable can anyone help me with this
Hi , When I try updating comments on 10k records using a query with a set limit on the sysapproval_approver table, it's taking more than 5 minutes.Can anyone suggest a way to update 40k records within 5 minutes?"We are disabling few notifications and...
Good morning, All!I am trying to find where the "Add Selected" button of the Add Affected Configuration Items pop - up in Change Request is located:I found that my DEV instance comes with two default UI Actions called "Add Selected". Yet, non of them...
I am sending the notification which is configured on location table if name is modified or the current location is deleted send the notification by event fire in which the notification includes the records of User Profile who are having this locatio...
On Request table notification we are using {URI_REF} to pop up link with display name as request number and if the user clicks on it it is navigating to Old URL which is starts with xdev.service-now.com but now the instance will starts with zdev.se...
Hi All , Can anyone help me these four custom buttons should be visible based on the current login user. For example : only netherland is able to see these buttons in the portal side other than that no one can see these customs buttons :<button cla...
Hello,We have a requirement for advanced work assignment. We need to assign an incident to a user who is nearest to the caller's location. The caller's location is populated in the incident form’s location field. After selecting the service offering,...
Hi all, In the Record Information Side Bar in Service Operations Workspace, I would like to display SLA details, I am able to see the SLA widget in the UIB but it doesn't show in the workspace. Any thoughts? Thanks ! First Picture is what I have in ...
hi all can i check is this the correct way to use this : walkupKeepLive.keepAlive(60000); ? i am creating a widget and needed to keep the page to be alive.
Its hunting since from beginning, if anyone can explain how to frame a link dynamically.I am able to print the short description and article number from the script include only issue is I am failing to insert a link with name as combination of kb num...
Hi guys, Is there a way to have a quick view of articles Pending Retirement in the side menu ? I pasted the image of what I have available at the moment. I have Knowledge admin and knowledge manager roles. Thanks
Trying to set up San Diego feature in Walk-Up Experience where we can use multiple Kiosks on one Walk-Up location. Looking on this article, but it's not helping anyway: Create a kiosk at a location Right now we have two Walk-Up locations Office - I...
I have a template for my agents to use that goes in the description field to gather user's info "Phone number: Office/Remote:" Currently it wipes out any info in the description leaving the technician with no description of the problem. Is there any ...
I'm trying to pause the timer when the task is closed, but an itil user is going back to key additional information (SLMs love doing this).This is starting to skew our time tracking. Just wondering if somebody knows how to stop the timer using a clie...
