Hi Experts, I'm trying to add a disclaimer condition on catalog Item, whenever user tries to request it he has to accept a disclaimer else, it should clear out the field on form. i can't do it any other way , as the catalog item is not to be modifie...
Hi experts, I need your help. I created a 24×7 schedule that excludes Indian holidays. I added a 24×7 schedule entry and created another schedule named 'Indian holidays,' which I set as a child schedule. I then created an SLA definition. Everything w...
Hello Developer's I've a issue regarding the Time Sheet, Time Sheet Hours are reducing automatically after it get submitted and also getting Doubled for some of users.
In dev instance i am not able to work on Flow designer, Once creating it is going to read only mode and showing the below error. I have admin in Dev but still not working is there any other role required for working in flow designer?
Hi All, Can someone explain or give some examples on apply to and query from script section in advanced relationship?Below is my requirement.1. I have configuration item reference field in the plan[sn_bcp_plan] form. and it will list only Business se...
Hi Community, very non-trivial situation I've faced recently working on domain-separated environment. Not sure domain separation has something to do with it - but I believe it is important to mention PROBLEM: All business rules on INSERT operation w...
1) I have a requirement to create an inbound action that generates a Request, RITM (Requested Item), and SC Task.When the manager approves the RITM, the request should be routed to a specific group for further approval. The SC Task will only be creat...
Hello I am working on one task to update the Incident to state Active if it is on Hold when caller responses back on service portal in comment section for same incidentfor above requirement I have created the before update business rule as below Whe...
Hello In my instance as I see on list view of RITM tickets updated by column is showing admin as last update made on those RITMs by my team members it should show their names only Can anyone assist what are things I need to check for this and how to...
I have a question on using the Workforce Optimization. Is it possible to have an Alternate Work Schedule setup so that like for example a person has every other Wednesday off and on the other weeks they get off an hour early? It is a 9-80 schedule. W...
Hi Team, How to access RITM Variables in Ask for Approval action. I want to access owner Variable once RITM is saved. I wiil update owner variable after RITM is created in variable editor. I am trying in above way, it is throwing an error @asifnoor
I am struggling to get dot walking in a query business rule. For a given role, I'm trying to show only HR tasks when the parent.hr_service cases is a desired Service. This is a little example of the syntax I tried but it doesn't appear to work in a q...
Reference field is not showing display value but the value is set. We have checked the display value of the table of the referenced table. Display value is set true for only one field.
I got the requirement that I want to restrict ITIL users to not view Survey Application and Benchmark application.
Hello, if the users input is "hello how are you" or "hi", how can I configure the bot to automatically respond back with a greeting, without creating a new topic.
