Past date limitation
I have a date variable on a catalog item form. User will manually select the date.I have to set limitation on past date.Can anyone please help me out.Thanks in advance.
Forum Posts
Record Producer - Redirect URL is not working it keeps goes to (https://abcdev.service-now.com/service_catalog.do)
Hi Experts, I need help on one of the record producer which i have created and other record producers are working fine. The issues is like when I click on “try it” and fill the form and submit the page goes to (https://abcdev.service-now.com/service...
Copy Work Notes from Task --> RITM and Vice Versa
Hello Guys, I am looking for a robust solution solution for the following requirement. REQ0001----RITM001 --------TASK0001 --------TASK0002 --------TASK0003 --------TASK0004 ----RITM002 --------TASK0005 --------TASK0006 --------TASK0007 --------TAS...
Workflow join is always setting to close incomplete only
Hi All,I am having a workflow with 3 catalog tasks where all tasks are pointing to Join branch on 'close complete'.Also I am having 6 run script activities, all are pointing to same join branch.Either the tasks or the run scripts are not the mandator...
Resolved! Please provide scenarios for assignment group using on change client script
Hi, Any one please share scenarios most commonly asked in interviews on change client scripts.
Automate Generation of PDF
Hi All,I have a scoped app and users can submit a request with record producer. Once the record is inserted to table, can we automate generation of PDF of record inserted and attach it to same record. How can we achieve this? Thanks!
Set Value with Business Rule when all child records are Closed
Hi All,I want to set one field on parent table when all the child records from custom tables are closed with business Rule.I need to check each and each record has been closed or not. Can anyone help me with this.Thanks & Regards,Rohini
Clear a field on incident when it's state updates to Cancelled
Hello All, I have to clear a field when state of incident is updated to cancelled, please let me which BR is to written as it is not better practise to use current.update() in BRs . Which is the best way of achieving this as per servicenow best pract...
Copy to clipboard in Response Template not visible for Catalog Task (SOW)
When you go to the Service Operations Workspace and open an incident from the list, you can select Response Template in the Contextual Side Panel. It will open the list of response templates and when you select one, you will see the "Copy to Clipboar...
Resolved! IMS records are not going to Ready at Appointment Routing TIme when WUA is requested by a delegate
Hello,Having an issue with the Walk-up Experience while utilizing the booking appointments On Behalf of other users.-----We have a Queue with an 'Appointment routing time' of 15 minutes.If a user schedules their own Appointment on the Walk-up Check-i...
How can I update MRVS variable from Children table?
Hi Colleagues I am working on a use case where I have 2 tables... One is the parent and the other one is a children ( similar to RITM and SCTASK relationship) I have on the parent table a MRVS that is populated at the time of submission, even though ...
email script
Hi Guys, I have created a mail notification and added email script to include a DL in the CC.But when the email is triggered, the CC is not in the recipient's list. below is the code i used in email script. (function runMailScript(current, template...
Flow Designer - Wait for condition
Hello All,As seen in the screenshot below, we used the wait for condition on a checkbox available in the RITM. However, the problem is, It takes about an hour to be satisfied after checking the checkbox. Does anyone have any clue what changes are req...
Resolved! How to automate loading of data into import set and transforming into target table
I am trying to import XML file data using Import set Data source & Transform maps. With manual loading of data into import set table and transforming manually working fine to create the data in target table. However, I want it as automated process us...
Resolved! caller device field is not auto populate in Incident form when creating from IMS .
Hi Everyone,caller device field is not auto populate first time in incident form when creating incident from the IMS (through a interaction). but when I open incident and re-enter the same caller field through the search button then it' come. so why ...
