Difference between Service Now Automation Platform and CA IT PAM

[srikantan]

Dear All,

I need to know the Difference between Service Now Automation Platform and CA IT Process Automation Platform.

Is there any documents or links where I can go through it.

Please provide the details as soon as possible.

Thanks in Advance.

Regards,

Srikantan.

[BenPhillipsSNC]

Hi Srikantan,

Please get in contact with the Sales Manager and/or Solution Consultant assigned to your company. They can help provide any information like this.

Best place to get started learning about our Automation capabilities would be the wiki here: Orchestration - ServiceNow Wiki

Note: We now generally call our Automation "Orchestration". Orchestration is a broader definition that includes IT Automation, Discovery, and any external automated services as well.

[cwilkerbb]

We're currently using CA PAM and ServiceNow and there isn't a big difference between what they can ultimately do in my opinion.   ServiceNow Orchestration can do most of what I've seen PAM do, but ServiceNow can provide more of a complete picture to your business at the end of the day.

An example is if you're Orchestrating VM provisioning.   You could trigger it all in ServiceNow, create the Change, kick off the provisioning, and update the CI at the back end.   With CA PAM you can kick off the Orchestration, but the full circle would be lost without integrations to ServiceNow which just adds complexity to the solution.

-Chris

[BenPhillipsSNC]

Very insightful response, Chris. Thanks!