Consolidated On-Call Calendar for all Assignment Groups
Does anyone know of a plug in or report that would list on-call staff from all (or a subset) of Assignment Groups--preferably in a calendar format?
Forum Posts
How to copy and update field value of one table to another table using flow designer
Hi everyone I have a requirement where I have to copy field value of one table to another table via flowExample:There are two tables, table 1: alm_hardware and table 2:sn_intune_device, both have similar serial number, now I have to copy enrolled dat...
A notification is not triggering whenever a user self-assigns a ticket, but will trigger when.......
Good afternoon.!A notification is not triggering whenever a user self-assigns a ticket to himself but will trigger when assigned to someone else.What might be the issue?For INC, it works, but for SCTASK, it does not work., although the same condition...
How to display RITM attachments in SCTASK without copying (including SOW download support)
Hi Team,In our project, we see that the sys_attachment table is growing rapidly because attachments are being copied from the RITM record to the related SCTASK.We now have a requirement where:Attachments should not be copied from RITM to SCTASK.Attac...
set multi-level approvals using change approval policy builder
HI CommunityI was trying to set a multiple level approval for emergency change request to at Authorize state. e.g. after the assignment group manager approval and then CAB approval. After CAB approved move the change request to Scheduled state. In t...
Restrict IT Users to a Specific Custom View on User Form
I want IT users to create and manage users with limited fields on the sys_user form.Setup so far:Custom form view: user_view_for_itRole: limited_user_creatorAssigned role to IT usersView Rule to force this view for users with the role: (function() ...
Trying to send Email after completion import set in Transform Map
I am trying to send email after importing the data into the servicenow and here I am using Transform Map Script Event : OnCompletion but not gettting the result.For that I had registered an Event also called it in notification and in notification als...
Resolved! Hide catalog variable if logged in user has “Is Manager” as true
Trying to design a catalog form where if the it checks the logged in user - and if that user’s “Is Manager” property = true, then one of the attachment variable that required for manager approval is hidden. From what I’ve found online this needs to b...
From which Record the UI Action is Triggered
In user Table we have field as department which is reference of cmn_department table. I have created one UI action along with UI page for in Department table to create new Department. I want to fetch record of the user from where we have open the sea...
Resolved! data send to rest post method message using flow designer
Hi all , I am using a REST message with the POST method in Flow Designer. I am sending two input fields: phonenumber and workphone. I have created the REST message, set the endpoint, and configured basic authentication. Below is the preview script I...
BMC Helix to ServiceNow Integration
We have requirement to integrate ServiceNow with BMC Helix for ITSM module.1) When ever incident created in BMC Helix it should e-bond to ServiceNow. How we can integrate this?2) If the incident created at BMC Helix is in Spanish language so when it ...
Resolved! Help on validation on variable for "Close Task" button on catalog task record
Hello,I have a requirement where one catalog variable is there which is visible on catalog task. User should not be able to close the task without filling this variable.I have create ui policy which works fine if the user change the state from drop d...
Notification are not visible under notification tab under related list
I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...
Resolved! Problem of translation in service operation workspace
Hello i want to translate the Ui action in service operation workspace but i can't found them on sys_message table. Thank you for your help
