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Resolved! Inbound action with data in sperate line

I have an inbound email that is coming with data in separate line, As is email actions are not creating and updating the fields. How can I parse this? Type:Test TypeDate:02-03-2025Any idea how to get this working?

samadam by Kilo Sage
  • 1012 Views
  • 5 replies
  • 3 helpfuls

Resolved! Selecting incident fields on portal (sp, esc) view

I'm trying to edit the fields that are depicted on the header section of the esc portal when a user selects My Requests, then selects one of the incidents, as per the attached image.  Simply adding the fields to the Service Portal view have no effect...

esc sample.jpg
levy8926 by Tera Contributor
  • 682 Views
  • 2 replies
  • 2 helpfuls

Resolved! Show Link/URL in List with Display Value

HiWe like to insert a link to a Catalog Item in a "regular" list.I know there is a field type "URL" and another type "HTML".Unfortunately, the HTML field type only works fine on the form itself and the URL field type does not allow setting an display...

List.png Form.png calc.png
MarcB1 by Tera Guru
  • 22196 Views
  • 39 replies
  • 32 helpfuls

catalog item request has been created after approval

Hi All, I have create 1 custom table in witch there are 2 approvals, now my requirement is I want to create request in 2 catalog item once 2nd approval will approve the form. kindly let me know how to do it. Thanks & RegardsJP

keval3 by Tera Contributor
  • 440 Views
  • 3 replies
  • 0 helpfuls

RITM is getting reassigned automatically to the wrong group

Hi,I have an issue where RITM is initially assigned to the right group, but then system reassigng it to the wrong one. The issue is observed in production instance, but in UAT everything is working fine. I have verified that nobody messed with the bu...

Magda6 by Tera Expert
  • 507 Views
  • 7 replies
  • 0 helpfuls

Create tab in CSM workspace

Hi,in CSM Workspace, next to the ‘details’ tab, we do have customer information tab. just to beside that we require a partner information tab which should give the partner related reports -we have field called “partner” in case table which is a refer...

Vinay49 by Tera Expert
  • 714 Views
  • 6 replies
  • 0 helpfuls

Auto populate field on Incident

I would like to auto populate the 'Channel' field on Incident ticket to Phone if user logged in/creating ticket is part of specific Assignment Group - is this possible?

carlav by Kilo Guru
  • 410 Views
  • 3 replies
  • 0 helpfuls

Restricted Assigned to field on problem record

Need help on to create ACL for The Assigned to field should be writable by current Assignment Group and Global problem management team only on Problem record. And in New state Assigned to field should be writable by everyone.

Resolved! Unable to Validate Variables in Multi Row Variable Set

I have created one MRVS and inside i have created variable application name. But I am unable to validate if add the same application name in diff rows it should display errormsg for on Change.  function onChange(control, oldValue, newValue, isLoading...

LokeshwarRV by Tera Contributor
  • 424 Views
  • 1 replies
  • 1 helpfuls