Hi,I want to popup an alert when an incident is opened and if any of the sla attached of that incident has crossed 50%. PFB CS and script include for the same. Not sure where i am going wrong as it is not working.Incident number field -'number'Incide...
#changemanagement #ITSMI want to move my change request automated when its schedule started.
I have a List Collector catalog variable for Secondary Manager, RITM work notes should updated with the previous and current values when we are trying to add/update/delete the list collector values in catalog form.Work notes should be the below forma...
Hi everyone,I'm working on a use case in my ServiceNow Personal Developer Instance (PDI) where I need to automatically mask sensitive information (like driver license and passport numbers) when a file is attached to the Incident table.Goal:Detect pat...
This KB didn't answer my question:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700938We have a system user to generate incidents via rest API, but also some agents use the user to log in to ServiceNow in a Web Browser.Are R...
Hello,I am facing this weird problem where the data which is fetched from "Snowsoftware" in the data source (connection, credential everything is ok, attachment is also fetched, table name is also there) but the import sets are not getting created ne...
Hello fellow ServiceNow practitioners I have a question regarding Change Management. Our Impacted Services/CIs tab is getting auto-populated with Services/CIs that has nothing to do with the Affected CIs. It also triggers approval to groups that's to...
Hello Fellow Devs,I want to understand where the Assess Risk button is configured which is on Change form in the Service Operations Workspace - Overview tab. Can you please help me of where I can find it. I have already checked in UI Actions, UI Page...
Hi , We have custom workflow created for change module. Post upgrade from Washington to Yokohama, our approvals are not working. Records are not getting created into approvals. Please suggest. Regards,Divya
Hi Can you please assist for below issue'Work notes' are not visible for few incident records in list view but it is visible for most of the incident records. Thank you,Anusha
Hi all, We're experiencing some woes due to query_range ACLs. I'm still trying to get up to speed with these so I thought I'd ask the community how they are tackling issues like these. In advance, I have to apologize for my vague example here, but ne...
Hi All, We are having visual task board configured on our instance where the filter says that "Active is true" and "assingment group is something" or assingment group is something.Running that filter on incident table shows 30 records but the VTB sho...
Does ServiceNow have a training link for Yokohama Change Management training?
Hello, is there an equivalent to the IncidentState script include for change management? When updating incident state values (e.g. in a business rule), it is recommended to use "IncidentState.CLOSED" instead of '7'. Within change management I couldnt...
Hello We use Machine Translation to translate every article into Welsh. This means that the articles are linked and it is possible to 'toggle' between them from either the English or Welsh version of the article. However, we are receiving some reques...
