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Servicebridge Additonal Commanets

 In our system, when a case is created in the provider instance, a corresponding incident is generated in the consumer instance via RTD. During this process, additional comments from the case in the provider instance are automatically synchronized to...

Vinay49 by Tera Expert
  • 249 Views
  • 2 replies
  • 0 helpfuls

Field visible to a group in a field on Change request

Hi Community,So I have to make change request planned start date (start_date) on the schedule tab editable only to the users in the group which is present in custom field in the change request form. The field change request planned start date (start_...

Resolved! Report to check duplicated user accounts (records)

HiI have created a report to check the duplicated user accounts. To achieve this, I've created a new script include to return all the duplicated records by my field "Global ID".   To check if the script is correct, I ran it inside a background script...

Andr_1_0-1743781195461.png Andr_1_1-1743780511546.png Andr_1_1-1743781129708.png
Andr_1 by Tera Contributor
  • 443 Views
  • 3 replies
  • 0 helpfuls

Reassign cases to another group AWA

Dear community,Hope you are doing well & good !"I am looking for a solution to reassign cases to another group when a skilled individual is unavailable online, as per the skill-based assignment rule in Advanced Work Assignment (AWA) in ServiceNow. Co...

how to call ritm variables in email notification

Hi All,I am having a requirement to call variables details in notification when we are sending it to requester.Please let me know how I can call the variables in notification. Sample:Hi <requested for>Based on selection, these are the below details t...

Renu9 by Tera Contributor
  • 913 Views
  • 7 replies
  • 1 helpfuls

Creating a new conflict status

Dear Experts,  We are creating a new conflict state in the conflict table stating " In the Maintenance Window*.  Not sure whether someone has tried to create this as a custom state OR as a conflict entry... I tried creating a property and putting thi...

Nilanjan1 by Mega Sage
  • 420 Views
  • 2 replies
  • 1 helpfuls

What is Knowledge Management KCS Capabilities all about?

What is Knowledge Management KCS Capabilities plugin all about?(com.snc.knowledge_kcs_capabilities) What is its use? What benefits do I get? Is there any video/webinar that explains it? I simply want to get details on - with KCS and without KCS plugi...

Suggy by Giga Sage
  • 2082 Views
  • 7 replies
  • 4 helpfuls

How to apply ACL for field restrictions

How to Create a role ABC and assign the role to a user who will only be able to edit short description on form view of an incident and other fields will be read only?

SATYAJEETJ by Tera Contributor
  • 609 Views
  • 8 replies
  • 0 helpfuls

Flow designer issues

I have a catalog item with variable lookup select box type, pointing to a certain table and it is showing a particular column. Based on user's selection of the value in this variable, I need to set due date on request, ritm and sctask. I tried using ...

LP0838628 by Giga Contributor
  • 475 Views
  • 3 replies
  • 0 helpfuls

Updated By Field should show Name instead of ID

Hello Everyone, I want to update the "First name Last name" in the Updated By field (sys_updated_by OOTB) instead of ID.I tried creating a Onbefore Business rule which is not working properly. (function executeRule(current, previous /* previous */ ) ...

Rakesh40 by Tera Contributor
  • 275 Views
  • 1 replies
  • 0 helpfuls