Differences between SCTASK and Asset Task

[Flavia Margaret]

I have a use case where users would be able to raise request to receive new asset, loan asset, transfer asset and liquidate asset. I'm thinking to start the process using a catalog item so a Request record would first be created. However, I then noticed that in the RITM record, we have "Catalog Tasks" and "Asset Tasks" related table. Usually, we would use Catalog Tasks for fulfiller to fulfill the request. However, for the use case, should I be using Asset Task instead?

What's actually the differences between them? Thank you!

[Community Alums]

Hi @Flavia Margaret ,

'Task' is the parent table of all task-type records in the system.  It is the parent of REQ, RITM, and SCTASK.

When you order a catalog item, the system generates a single RITM record for each item in the cart at the time you order.  These RITM records are all grouped underneath a parent REQ record.

Depending on your workflow, you might also have SCTASK records that get generated as children of a RITM record.

Asset tasks

Asset tasks are provided for deploy, replace or swap, or retirement operations for your assets. These tasks automatically update the CI/asset record on the completion of these operations.

If an asset is being deployed, replaced, or retired via an incident, change request or a field service work order, the CI/asset record is automatically updated along with the related records for the CI/asset. For example, you have a change ticket to retire a server. After the change is implemented, the Change Management application triggers the retire asset event. The retire task is triggered and updates the following:

• CI
• related asset record
• software allocations
• maintenance contracts

The data accuracy is improved by reducing the need for manual intervention to update records.

When an asset is retired or swapped via an incident, the Stockroom field is populated based on the location of the asset. If there isn't any stockroom in the location of the asset, then the Stockroom field isn't populated. However, if the asset location is supported by multiple stockrooms as part of service locations, then the Stockroom field is automatically populated with details of the supporting stockroom based on the priority. For more details on service locations, see Associate a stockroom with service locations.

This table lists the asset tasks available in each application.

Application	Asset Tasks
Incident Management	Retire Swap/Replace
Change Management	Deploy Retire
Field Service Management	Deploy