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RITM notes not showing at SCTask NOW

WanJinT
Giga Contributor

I’m trying to show all work notes from a RITM to its related SCTASK when the work notes are post.

In the Classic UI, I can see the RITM work notes in the SCTASK without any problem. However, in Service Operations Workspace (NOW experience), the notes do not appear.

What should I do to let the work notes in RITM appear at the comments and work notes column just like classic view?

 

Classic view:

WanJinT_0-1763949569731.png

NOW view:

WanJinT_1-1763949642423.png

 

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