Digging into Test Management 2.0

[YasnielE]

Hello Forum,

I am evaluating the potential of Test Management 2.0 within Service Now and was wondering if the module is covering the following bullet points:

• Manual test steps: expected result, multi-line step descriptions
• Test plans and test cases: add user-defined fields for metadata (stakeholder, test system, project ID, link to demands, etc.)
• Creation of error tickets from failed tests, link test execution ß> ticket
• Import of test plans and cases from Excel/CSV
• Export of test execution results to Excel/CSV
• Connection of external tools such as Tosca
• Generation of configurable test reports as PDF/WORD
• Bulk assignment of tests to be executed to testers/roles

kind regards

Yasniel

[Mark Manders]

• Manual test steps: expected result, multi-line step descriptions

  • Supported: Test Management 2.0 allows detailed test case management, including the ability to define manual test steps and expected results, with support for multi-line descriptions in steps.

• Test plans and test cases: add user-defined fields for metadata (stakeholder, test system, project ID, link to demands, etc.)

  • Supported: ServiceNow provides the flexibility to customize fields, including adding user-defined fields to capture metadata specific to test plans and test cases.

• Creation of error tickets from failed tests, link test execution > ticket

  • Supported: Test Management 2.0 allows the creation of incidents or problem tickets directly from failed test cases, linking the execution to the corresponding ticket.

• Import of test plans and cases from Excel/CSV

  • Partially Supported: Import functionality exists, but it may require additional configuration or customization depending on the format and structure of your Excel/CSV files.

• Export of test execution results to Excel/CSV

  • Supported: You can export test execution results to Excel or CSV from the platform.

• Connection of external tools such as Tosca

  • Partially Supported: Integration with external tools like Tosca might be possible through APIs and custom integrations, but this would require some configuration and possibly the use of the Integration Hub.

• Generation of configurable test reports as PDF/WORD

  • Supported: Configurable reports can be generated, and ServiceNow supports exporting reports to PDF. Exporting directly to Word may require additional customization or third-party tools.

• Bulk assignment of tests to be executed to testers/roles

  • Supported: You can bulk assign test cases to testers or roles, streamlining the assignment process across multiple tests.

[YasnielE]

Hey Mark,

thanks for replying. May you share a Link with the Documentation on how to exploit the supported  features?

As this one is relaive superficial: https://docs.servicenow.com/de-DE/bundle/xanadu-it-business-management/page/product/test-management2...

kind regards
Yasniel