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SLM PA Dashboard (com.snc.pa.sla.overview) plugin doesn't include dashboard

Mike McCall
Giga Guru

3 weeks ago - last edited 3 weeks ago

I've installed the Service Level Management PA Dashboard plugin on multiple instances now, and it never includes the actual dashboard.

 

When I check the Upgrade Details for the plugin, it lists records in all of the underlying tables (indicators, breakdowns, even full reports)...but there's no mention of a Dashboard record or the new module that's supposed to link to it. Am I doing something wrong?

 

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Here's what I expect to see, based on the documentation:

MikeMcCall_0-1762358153595.png

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @Mike McCall 

What do you mean by Actual Dashboard? Could you please share a screenshot?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Mike McCall
Giga Guru
In response to Dr Atul G- LNG

3 weeks ago

Good question! I've added a screenshot to the main post.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Mike McCall

3 weeks ago

Hi @Mike McCall 

I installed this plugin in my PDI, but unfortunately, I’m also unable to see the dashboard. It looks like it has been deprecated but not yet updated in the documentation. Please log a ServiceNow support case for this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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