SLM PA Dashboard (com.snc.pa.sla.overview) plugin doesn't include dashboard

Mike McCall · ‎11-05-2025

I've installed the Service Level Management PA Dashboard plugin on multiple instances now, and it never includes the actual dashboard.

When I check the Upgrade Details for the plugin, it lists records in all of the underlying tables (indicators, breakdowns, even full reports)...but there's no mention of a Dashboard record or the new module that's supposed to link to it. Am I doing something wrong?

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Here's what I expect to see, based on the documentation:

Dr Atul G- LNG · ‎11-05-2025

Hi @Mike McCall

What do you mean by Actual Dashboard? Could you please share a screenshot?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Mike McCall · ‎11-05-2025

Good question! I've added a screenshot to the main post.

Dr Atul G- LNG · ‎11-05-2025

Hi @Mike McCall

I installed this plugin in my PDI, but unfortunately, I’m also unable to see the dashboard. It looks like it has been deprecated but not yet updated in the documentation. Please log a ServiceNow support case for this.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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maksymilian · 9 hours ago

Same problem here!

The documentation and learning courses often lag behind platform changes. Many older guides still reference Performance Analytics menus even though Platform Analytics is now the standard.