Disable clickable / hyperlink on service catalog categories?

[cathytyner]

In our service catalog, most of our categories are NOT clickable hyperlinks. However a few recently added categories ARE clickable hyperlinks. We recently upgraded to Euerka, not sure if this is relevant. (see 1st screenshot)

For those few categories that are clickable links, I can click on the category, and then a page loads with details for the service request items within that category (see 2nd screen shot below).

1. The issue is that some categories are clickable, and other categories are not clickable. I want them all to be NOT clickable.

2. I have a second issue in particular, where an entitlement script is restricting access to a service request item, and when the category for that item is clicked, the error page "the entity name must immediately follow the '&' in the entity reference" is loaded, see 3rd screen shot. This error page loads for those with or without permissions to the form. This causes confusion.

The ideal solution: I would like to make it so none of the categories are clickable. Is this possible?

Or if that can't be changed, then can I change the error message to indicate that the user is experiencing a permissions issue?

Much thanks,

Cathy

[cathytyner · Accepted solution]

Removed the ampersand "&" from the category and it worked as expected, without the error page. Thank you all for your input!

[Slava Savitsky]

This issue does not seem to be present in an out-of-box Eureka instance, so you may still want to check your Service Catalog UI pages and macros for any customizations that could cause it.