Disable/edit "Assign" pop up window on incident form.

[sonaramol35]

Please suggest how can I edit or disable the "Assign" pop up box which appears when we try to save/update the incident while assigning/reassigning the ticket.
PFA screenshot.

[Dr Atul G- LNG]

Hi @sonaramol35 

Look like it is some kind of custom pop-up. You can see if is it written somewhere in Script or UI page. Once you find that then you can change it.

[Ankur Bawiskar]

@sonaramol35 

when does this open up? on click of which UI button?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sonaramol35]

Hello Ankur,
Thank you for your reply.

I think after activation and setting up the Now Assist, this box shows up.
When we try to save/update an Incident ticket (assign/reassign) it show up.
I have deactivated the UI actions that work on native UI, but on SOW it still shows the pop up box.

Thanks

[sonaramol35]

Hello Ankur,
Thank you for your reply.

As we have enabled and configured the Now Assist feature, this pop up window appears when the incident ticket is assigned/reassigned.
I have disabled this ui actions for native UI, but the issue is on the SOW where it still appears and want to know how can we disable it.

Thanks