Disable/edit "Assign" pop up window on incident form.

sonaramol35
Tera Contributor

Please suggest how can I edit or disable the "Assign" pop up box which appears when we try to save/update the incident while assigning/reassigning the ticket.
PFA screenshot.Untitled.jpg

5 REPLIES 5

sonaramol35
Tera Contributor

Hello Ankur,
Thank you for your reply.

As we have enabled and configured the Now Assist feature, this pop up window appears when the incident ticket is assigned/reassigned.
I have disabled this ui actions for native UI, but the issue is on the SOW where it still appears and want to know how can we disable it.

Thanks