Disable the functionality to perform batch approval
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05-20-2024 01:08 AM
Given that: I’m a ITIL users with multiple knowledge article approvals sent to me
When: I go to “My approval” list
Check the checkbox in front of approval records
Click on “actions on selected rows” on the bottom
Then: I can NOT see "Approve" option there
How to hide the approve option? is it possible to hide?
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05-20-2024 01:12 AM
Hi @Venkatesh bora ,
the user is having approval role thats why the approve and reject options are visible.
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

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05-20-2024 01:31 AM
Hi Venkatesh,
Is it not grayed out already? If not, try checking for UI Action table for UI Action named Approval and then corresponding table. All that is needed is to ensure the List choice option for the UI Action.
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05-20-2024 01:36 AM
Yeah, it is grayed out. Still I want hide that option.
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05-20-2024 02:41 AM
Hi,
If you hide the ui action, please add the ui action visibility to that approve ui action