Discovery not populating "Assigned To" user in CMDB

Dead Blade
Kilo Guru

I know the name of the probe that is suppose to populate the CMDB:   Windows - OS Information / Win32_ComputerSystem.UserName

But this has never worked.   I check the other post and I have computers with the "In Use" state, so that's not it.

I am wondering how to I enable this function to work.   It is currently set to Active and discovery is running on the workstations.

1 ACCEPTED SOLUTION

Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee

Hi William,



OOTB property "glide.discovery.assigned_user_match_field" is set to use "user_name" field on the "sys_user" table to match the value discovery pulls back. If that value doesnt match what your system has, then you might need to change what field to use from sys_user to sync up.



All this can be found in the sensor of the probe.


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46 REPLIES 46

I can't seem to see anything in the payload that has username in it.  Can you help me locate and see where it's at?  I"m having the same issue

Rahul44
Tera Contributor

Did you get any solution as I am having the same issue..