When an administrator uses the global search function to search for certain fields, the search results are displayed. When you switch to some ordinary users and search with the same field value, you won't be able to display the search results, but yo...
In what order does SN process a catalog client script when no order is defined. Example:Client script 1 - has no order definedClient script 2 - has order 100Client script 3 - has order 200 Will the script1 get executed first, since it has no order d...
Hi ServiceNow community,I've created change templates however when creating a change request, I would like to attach client change documents to the change request so they are attached automatically. In the template, I did attempt to attach the docume...
I want to send the email notification after 1hr from Status change to closed. is there any way i can add wait condition to hold for email notification for 1hr
What is the best way to do the data migration from 'AQCC'(third party tool) to ServiceNow(Case table). 1. Closed or completed incidents need to be move from AQCC to ServiceNow(Case table).2. Open incidents data need to be move to Cases in ServiceNow ...
Hello All,I want to get the assignment group from the Standard Change Template and populate it in the Standard Change Proposal. Here I have selected CAB Approval assignment group in the Standard change template.I want this group to be autopopulate in...
From one day , the personal instance is giving with the mentioned error while opening any form or loading any list and it is also freezing , cannot able do any activities, "The MariaDB server is running with the --read-only option so it cannot execut...
Hi,I'm trying to populate parent case values to child case using the business rule but here the issue both the parent case and child case are from the same table but the below code is not working. In the child case, we have parent case no as below. ...
Hello, What is "ITask". How to create and use case of ITask. Can someone please share their expertise in this. Thanks in advance
Hello,please, can you help me with this issue? We have multiple CHG tickets (>500) when each of these tickets contains min 2 CTASK items. When I tried to do a filter on CTASK it only made filtering on CTASK status within the CHG ticket but not for m...
How to restrict user to login into instance based on country
How can I avoid creating two Change tasks?When I create a Change request, the flow automatically creates two Change Tasks.How can this be deactivated?
Hi,I am having a requirement to restrict a variable 'Description' in a catalog item. This is available in all the catalog items in the system, it is in the variable set.If someone selects the confidential checkbox on the RITM, then this variable has ...
Hi All, I want to create a Service Request(SR) from an inbound email. The SR form should be identical to the incident, the only difference will be the number prefix. Currently in our SNOW instance we only create incidents(INC). Could you please guide...
Hello Community, I have created a UI Macro which is being used to upload data into MRVS from an attachment at the click of a button.That is working fine in native view but I would like to use it on Portal as well. Could someone point me in the right ...
