Currently, when users are mentioned in the work notes, they receive an email notification. Is there a way we can setup that when someone replies to the email, their response will document in the work notes?
Hi All,I have a field on the incident record that I want to make mandatory on form submitting.I created a client script (onSubmit):function onSubmit(){g_form.setMandatory('field_name', true);}when I'm submitting it's turning to mandatory but after a ...
Hello Team, I have requirement when state == Inuse and substate == non then location has to be mandatory in form and also list view.How can I do it using client script or UI policy? Please help. @Gunjan Kiratkar @Mohith Devatte
The requirement is like they have created one flow for catalog item and provided Assignment rules for the catalog tasks we want to add those Assignment rules.How to add the assignment rules in the flow ?Please help me on the same.
We use to use to generate RITM from a catalog item. however I have been asked to generate Demands from the catalog item now. I am trying to understand the advantages of Demand management.
Hi All,Have added a step to capture the hostname for JBOSS server. When ran discovery in logs it got updated fine but not setting the value on form. Please help me with this.
Hi All,I have a field on the incident record that I want to make mandatory on form submitting.I created a client script (onSubmit):function onSubmit(){g_form.setMandatory('field_name', true);}when I'm submitting it's turning to mandatory but after a ...
Hi All, Before submission of the catalog form through service portal i want to check the record is new in an onchange catalog client script , i used the function g_form.isNewRecord() but its not working as expected. Is there any other way to check if...
Can anyone please guide a way to create a report in Service-Now which would show SCTASK in the last 6 months having no KB article attached? Thanks!
Hi All, Requirement : I have created a new table called "GBS case" which is extending from Task Table. Post the creating of table, 4 ACLs are created by default. Three Categories of people use this table1. Requesters(Here - Person A should not be abl...
Hi All, The below script is working as expected but I need help to modify and remove the weekend from the calculation.The below advance script is on the calculated tab of field "Aging". The integer type field 'aging' is on scoped application. (funct...
Hi All, How can we exclude Weekends from Business duration Calculation? I'm getting 0 seconds as calculated Business Duration. Can someone please help me to correct the below code. Below is my code for reference. function setClosureFields() { curren...
Hi, How to Calculate business days duration between 2 date fields
Hi, I'm not able to remove the predefined filter "active = true" on the ui page where you add incidents to a problem record. I doesn't seem to be an ACL-thing, because I can add closed Incidents to a problem record using the Edit button on the same r...
I'm trying to replace a comma for a dot in a currency field but I'm failing with the scriptThis is the scriptfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var...
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