How to add manager dynamically in cc by using mail script
Hello, Can anyone help me with this query?
Forum Posts
Resolved! Service catalog : Can we change a Multi row variable set to Single row variable set ?
Hello Team , Is there any option / a way to change a Multi row variable set to Single row variable set in catalog item ?
Resolved! Matrix of agents and indicators - Performance Analytics
I'm looking to create a report of agents and indicators. The user will input a date range and then the desired output is I can sort of get this with the OOB PA Analytics Hub using a breakdown on the assigned to field but only for one indicator at a...
Catalog item field should be filter based on another field value
Hi,I'm new to the servicenow. I have a requirement in service catalog items that is there is two fields one is "location" field another one is "employee" field both are reference fields u_location and u_employee table respectively. if I select a loca...
Resolved! Mutual Authentication - Protocol javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Hello Experts, I'm having an issue with Mutual Authentication on one of my instance, on DEV Instance it's working without of the issues ( dev instance - connect with vendor dev webservices via certificates ) but on prod I'm getting an error : Reque...
Set reference field value from flow designer action
Hi All, I am having a sample change requests field (list type) in table A. When the record on table A gets closed, I am triggering a change task to create. I need to populate change request (reference field) value with the values from the sample chan...
How to recover deleted KB article, with-out any other functional impact?
One or our ITIL user deteled draft KB, I can see that KB article is in deleted records. we would like to restore that KB. There is "undelete with related " option available, can we click on that, will there be any other impact ? Please help and confi...
Incident automatic email follow up and auto close
Hi communities, I would need help configuring incidents auto email follow-up and auto mark the case as resolved if no response from the caller to have better manpower efficiency. Requirements as below:1. Email follow-up will be sent out every 6 ...
Validate Attachment name on Catalog item.
Hello, I have created a catalog item, and our requirement is, users need to upload 2 mandatory attachments filename1.csv and filename2.csv, If any one of the attachment is not uploaded then alert should populate, So, I observed that when an attachme...
How to know if related list is not empty and automatically update the field on the parent form
Hi! We have a requirement where we want to query the related list in Table_1 and if there' at least one record in Related_List_1, the Select Box field value will be changed in Table_1 form Sample Details:table_1 = is the current formrelate_list_1 = i...
Resolved! Is there an OOTB way to audit API access?
Hello -We have several API accounts using REST calls within our instances. Our security team asked us to audit what is being done by the API accounts. They have the ITIL role, which gives them base access to all ITSM tables, and some other tables d...
Resolved! Monitoring alert business rule for mid servers
Hello, wondering if anyone can help me. I've created a business rule to monitor our mid servers, so if a mid's status changes to "Down" this will trigger an incident. It's pretty simple but does the trick and is populating all the fields as desired.....
Change the sort order of a Lookup Select Box Variable type?
Hi Community, I have a catalog form in which one of the variables is a Lookup Select Box type. I'm populating the values depending on other variables using script include and client script. When the customer clicks the drop down to obtain the list, I...
Override Calculated value
Hi Guys, I am trying to call script include from Dictionary override- calculation field but it's not working .can you help me to fix this issue?
How to select Multi selection for Reference type in servicenow.
Hi all,I am create one table. And trying to add the field like Multi selection for Reference type. But i did not get that type of filed. I am create the list for multi selection of Reference. But i need the url for that. So i need multiple selection...
