Display user display name instead of user ID for "Created by" and "Updated by" fields across tables.

[deepakm29284933]

 Configuration to show the user's display name instead of their user ID in the "Created by" and "Updated by" fields across all tables in ServiceNow.  Is this possible?

Reason to implement this, we are using integers for user ID, so it is complex to identify the created by updated by 

[Ankur Bawiskar]

@deepakm29284933 

that's OOTB behavior for sys_created_by and sys_updated_by and they store USER ID and not display name

you can't alter that.

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[Ankur Bawiskar]

@deepakm29284933 

Hope you are doing good.

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[NavinAgarwal]

Hi @deepakm29284933 ,

Please refer below article as these fields are read-only.

How to display username on "created by" field - Support and Troubleshooting

In turn, a new field can be created to display the username or display name.

https://docs.servicenow.com/csh?topicname=c_DisplayValues.html&version=latest

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[pratikjagtap]

Hi @deepakm29284933 ,

• This is OOB (Out-of-Box) behavior.
• The user ID shown is the value of the user.name field.
• The display name (e.g., full name) is stored in user.full_name, but not shown in these fields by default.

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Regards,
Pratik