display value showing empty but display value is filled

Nagasri
Tera Expert

While opening category field it is adding url with sysparm_refkey=sys_id. This happening only when we click on preview icon

Nagasri_0-1710761291475.png

Nagasri_1-1710761581363.png

 

2 REPLIES 2

Vishwa Pandya19
Mega Sage

Hi Nagasri,

 

Could you elaborate a bit more on the issue?

How is the category field getting its value?

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

What is the real value of the Category field, when you look in the XML or use SN Utils to view the field content. Is it a valid existing sys_id? Or a non-existing sys_id?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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