Displaying defects and enhancements in a dynamically updating Knowledge Article?

jdonily
Tera Contributor

Not sure if I'm aiming for the moon here but I would like to know if anyone has come up with a method to display Kanban items in SN in a knowledge article, like in a widget, so it dynamically updates?

Scenario: We have just gone live and the fulfillers would like to see the reported defects and requested enhancements which are being tracked in Kanban boards in SN.

So far we've only been able to determine that if the user has access to the boards, they could add additional ones and make changes, which we do not want.  We don't want to export the kanban to a PDF as it would continually require updating.

Any recommendations?

1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

Hello @jdonily,

Similar kind of requirement, please refer to the below link:
https://www.servicenow.com/community/hrsd-forum/updating-knowledge-article/m-p/2674659

 

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,
Abbas Shaik