Do plugins automatically upgrade with ServiceNow version upgrade?

[lonesoac01]

Hello all,

My organization is going to be upgrading from Wash DC to Xanadu.  I have identified a few plugins that are compatible with DC but not in Xanadu at their current version.  Will the plugin versions be automatically updated with Xanadu upgrade?  I found: https://www.servicenow.com/docs/bundle/xanadu-release-notes/page/administer/plugins/reference/plugin... but this only tells me the lifecycle of the plugins, I am more looking for 'if the currently installed plugins will be automatically updated during the Xanadu upgrade.'

Thank you.

[Dr Atul G- LNG · Accepted solution]

Hi @lonesoac01 

No, ServiceNow plugins do not automatically upgrade when you upgrade your ServiceNow instance version

[Arymann Sinha]

Out-of-the-box (OOB) Plugins: If the plugin is a base ServiceNow plugin that is included in the upgraded version, it will be updated automatically to the latest compatible version in Xanadu.

Manually Installed Plugins: If the plugin was installed separately, it is not automatically upgraded.

[Filip Laznicka]

@Dr Atul G- LNG this is not true. Some plugins might get updated if they are below the minimum required version.

During a ServiceNow platform upgrade (e.g., patch or family release), the following components are automatically updated:

• Activated ServiceNow Store applications (plugins) below the minimum required version. If a Store app’s installed version is below the platform’s minimum compatibility version, it will be automatically updated, but not necessarily to the latest available version.

Source: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2064518