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02-24-2025 06:57 AM
Hello all,
My organization is going to be upgrading from Wash DC to Xanadu. I have identified a few plugins that are compatible with DC but not in Xanadu at their current version. Will the plugin versions be automatically updated with Xanadu upgrade? I found: https://www.servicenow.com/docs/bundle/xanadu-release-notes/page/administer/plugins/reference/plugin... but this only tells me the lifecycle of the plugins, I am more looking for 'if the currently installed plugins will be automatically updated during the Xanadu upgrade.'
Thank you.
Solved! Go to Solution.
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02-24-2025 06:58 AM
Hi @lonesoac01
No, ServiceNow plugins do not automatically upgrade when you upgrade your ServiceNow instance version
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-24-2025 06:58 AM
Hi @lonesoac01
No, ServiceNow plugins do not automatically upgrade when you upgrade your ServiceNow instance version
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-24-2025 07:32 AM
Out-of-the-box (OOB) Plugins: If the plugin is a base ServiceNow plugin that is included in the upgraded version, it will be updated automatically to the latest compatible version in Xanadu.
Manually Installed Plugins: If the plugin was installed separately, it is not automatically upgraded.
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06-03-2025 01:28 AM
@Dr Atul G- LNG this is not true. Some plugins might get updated if they are below the minimum required version.
During a ServiceNow platform upgrade (e.g., patch or family release), the following components are automatically updated:
- Activated ServiceNow Store applications (plugins) below the minimum required version. If a Store app’s installed version is below the platform’s minimum compatibility version, it will be automatically updated, but not necessarily to the latest available version.
Source: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2064518
