Documentation for "Manage IT Skills"

Bradley Ross · ‎03-23-2016

I'm looking for the documentation for the new module in the Skills application called "Manage IT Skills". It points to a page $ng_skills.do. Even though we've been making some small use of the skills module to assign skills to engineers, this page returns no skills and no users. When I click the Skills module, I see a list of 69 skills.

When I click on the Manage IT Skills module, it briefly get an error message that says "Invalid parent skill or parent department!"

Can anyone point me to documentation that explains this module? I'm not using it in the context of HR or Facilities Managment, if that matters.

Michael Fry1 · ‎03-23-2016

Strange, don't see any documentation either but If you look at the full url:

$ng_skills.do?sysparm_parentSkill=2eb1c2029f100200a3bc1471367fcfe4&sysparm_parentDepartment=221f79b7c6112284005d646b76ab978c&recursiveSkills=true&recursiveDepartments=true&showLocation=true

where sysparm_parentSkill=2eb1c2029f100200a3bc1471367fcfe4 = contains the sys_id of skill IT

and sysparm_parentDepartment=221f79b7c6112284005d646b76ab978c = contains the sys_id department of IT

Hence the name Manage IT skills. So maybe you could enter your sys_id for Skill & Department and make it work?

View solution in original post

Manjeet Singh · ‎01-24-2019

@Bradley - I am seeing you asked question on ServiceNow Skill module. Let me know if you want to learn more about the enhancements that we made to simplify the skill management in upcoming release. I am looking for some early feedback.

Thanks, Manjeet

Servicenow Product Management

Bradley Ross · ‎01-24-2019

Yes, I would be interested. We're in the process of doing a zBoot on Madrid and skills is one of the things we'll want to reassess. We built a custom UI for marking skills and I'd be interested to see if you've got something better that can replace our custom UI. The simple UI we built shows a user all the possible skills and they just click a box to indicate their skill level. No save button required. Here's a screenshot: https://www.screencast.com/t/KoxCUL6AhnD1

Manjeet Singh · ‎01-26-2019

@Bradley - thanks for your response. The enhancement we are doing will come in next release - they are not in NY. Lets talk on this coming week. I can setup a meeting if you can drop a massage to me at manjeet.singh@servicenow.com

Nico6 · ‎04-11-2019

Hi Manjeet! I have some questions about the skills module -- could we please connect?

Thanks,

Nico

Manjeet Singh · ‎04-26-2019

Hi Nico - Sure. Either you can type your question here. Or email it to me at manjeet.singh@servicenow.com. We can also setup a call if your question list is long.