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Resolved! How can I get "security_admin" role.

Hi Team,  As a admin I have "admin' access but doesn't have 'security-admin' role. How can I get this role to assigned to me. Our Support parter team members have that role, but those are not in contract with us now. so whom I  have to reach to get t...

B Ashok by Tera Guru
  • 4055 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to make field ready-only based on the role?

I created a form and I want to make one  field read-only for the certain roles. .how to achive this. ex: i need manager  field non-editable for the user who have the these two roles 1. employee manager, 2. project manager.  

siva58 by Tera Contributor
  • 967 Views
  • 4 replies
  • 0 helpfuls

How can we check the requested for user, if he has already raised request subsequently popup message needs to be displayed underneath respective field??

Hi, How can we check if requested for user has already raised request? How can we stop submission of form if request is already existed for user who has been selected in requested for field. I tried with hidden field but I wanted to understand best a...

how to set default field value for the list layout column?

Hello Experts, We have a custom field on custom table which we have pulled out on incident form, that field is of choice type and set as 'Dropdown with None', Now the issue is whenever we are creating new ticket , that field value is showing none, bu...

Ujjwala Wagh by Kilo Contributor
  • 1263 Views
  • 4 replies
  • 0 helpfuls

Importing relationships- reference field value

In an effort to get our CI data in SNOW configuration management , we   successfully identified critical CIs from old system and imported CIs into SNOW CMDB tables Now our team wants to import relationships to cmdb-rel-ci table from external source- ...

joanct by Kilo Contributor
  • 10942 Views
  • 17 replies
  • 2 helpfuls

How to trigger business rule from record producer

we have a record producer on incident table, and we have quantity variable in record producer. when user submits this record producer , based on the quantity the incident will create. but here the problem is with numbering. the newly created number i...

babbi by Tera Expert
  • 1142 Views
  • 2 replies
  • 0 helpfuls

Resolved! Servicenow to Microsoft Team Integration

We are having a teams and servicenow integration using the IT Service Management integration with Microsoft Teams plugin. When we are initiating the chat from the incident, We are getting 401 - Unauthorised Error. Could anyone help on this.?

Resolved! Populate the array to a string field

Hi All, I want to copy all the values returned from a while loop in a string field.Example if while loop gives me 3 ips, then ipdup field should have 1,2,3 ips. var record=arr[i];var gr= new GlideRecord("cmdb_ci_ip_address");gr.addQuery("nic.cmdb_ci"...

Madhu5 by Tera Contributor
  • 1505 Views
  • 4 replies
  • 0 helpfuls

Breakdown Source not working on a Dashboard

The Breakdown sources which are working in another dashboard is not working on a specific dashboard. The Breakdowns are having all the required Breakdown mappings for the tables referred in the dashboard reports. But still it is not showing any resul...

SarathP by Tera Contributor
  • 1007 Views
  • 1 replies
  • 1 helpfuls

Resolved! All fields of table not present in sys_dictionary

I have a doubt that in my sys_db_object table when i go to incident table and see the fields there are around 100 fields for the table.But in sys_dictionary if i search for incident table there are only 25 fields so why do sys_dictionary does not con...

qusai by Kilo Contributor
  • 2449 Views
  • 17 replies
  • 2 helpfuls