Hello All, I have requirement that, We have an existing catalog item like procurement item , it contains some variables now due to migration now this catalog item is no more using so , Item owners want that endusers clicked on the existing catalo...
Hi, Can someone please help me out with the Twilio integration. We are trying to integrate Twilio using the open frame plugin and it works fine on the backend but the call icon is missing on the agent workspace. Any help or guidance is appreciated
Hi Team, I have a requirement where I have to create a project from the UI action from another task extended table. I wanted to achieve this requirement via templates. But is it possible to set the values dynamically as the short description and desc...
Hi there, Was wondering what ACL would need to be built out to enable a manager of an assignment group to edit the description of a group. We also have a custom field that references the user table for additional managers that I'd like to enable it t...
If user selects any Requester in 'USER NAME' field. Then 'Line Manager' field should be auto populated with requester Manager. PFA My Code is : Script Include: var getUserDetails = Class.create();getUserDetails.prototype = Object.extendsObject(Abst...
Is it possible to add search field in service portal for a table? I am showing some list of records in the portal.. now along with these I need to add a search field..
Hi everyone , My SLA is getting started(created) with "has breached" field checked in that is "True" .what may be the reason ? which is not ideal ,has breached should be checked in (true) only if the SLA has breached
Hi, OOTB "System Status" under service portal to display the CMDB CI class services, if possible to list out specific 10 CIs only with predefined sequence instead of show all in below widget?
Hi, I have a requirement to remove the existing "Submit" button on the portal and add a custom "Calculate" button on the service portal. I have a couple of fields on the record producer and once all the field values are filled and i click on the calc...
UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this , Below is the ui policy Andalso i have increased to highest order for that ui polocy.
Hi Experts, Need your help in formatting my mail script font/style to be consistent with the Notification we have. We have a notification which per checking is using Arial font, size 12. This notification is calling a mail script. Now, when the noti...
What is best practice to hide choice values based on roles in form and list view?
Hi folks,our customer has the Requirement that he would like to create custom Software Product Lifecycles(sam_custom_sw_product_lifecycle) related to the Product Models from Application Services.With the ITSM Standard Configuration it is not possible...
Hello team, There is two fields on the form 1) is list type field which is refering to user table 2) is refence field which is readonly & it contains one default group"XXX". When users added to the list field, same users will be created in the group...
Hi, I am creating some Standard Change templates and have a question about Change Tasks. I want to set up a Standard Change template for decommissioning a virtual server. During the Standard Change proposal I can add some 'Standard Change Task Templa...
