We've been slowly ramping up our ServiceNow implementation and I'm running into a recurring theme where I could use some advice on where to go next. Many of the pending workflows have multiple levels of data submission. For example, one workflow con...
Hi team, Im working on Servinow to jira spoke Integration. When someone update problem record(description,category,company,etc) on Servicenow, same updation should be done on JIRA side as well I created flow designer for create action (its working fi...
Hi, Can anyone send me the script to validate that two field values are not the same in service catalog. Regards Suman P.
HI Guys, I need to Populate field value from a dot walked field on another table. I'm trying to create a client script on the task table. I need to stamp in the u_managing_agent value on all tasks and that information comes from the company field th...
Hello everyone,Can you explain to me why we have 2 fields for the CIs in the table sc_req_item. I see that cmdb_ci field is inherited from task table. We use the field configuration_item from sc_req_item table.For what reason ? Why don't we use the s...
Hi Team, User Id is have Role and Groups but it is multiple duplicate roles or added from same groups, suppose user edit the role and try to add again its allowing to add existing role .. how to solve this type of problems in sys_user table. for t...
how can i delete all closed state records in incident table
hi all i have a field name(u_string_1). i want to clear the field value in Business rule i.e server side. can anyone tell me what is the syntax like current.? Thank you.
Hi All, After upgrading to San-Diego, I found an issue in closing the CTasks. The Assignment Group member of the change request, is able to close the change tasks also. This should not happen. Only the member of the Assignment group of the Ctask shou...
"Cause notes" from RCA Task should be copied to "cause notes" in Problem record"Workaround" from RCA Task should be copied to "workaround" in Problem record "Problem fix notes" from RCA Task should be copied to "fix notes" in Problem record all ...
Hello Team, I have a reference field ("First reported by") on Problem ticket, which has an Incident Number (PFA) from Incident table. I want to set the value of "Contact type" field to "None" on Incident Form of this old Incident, whenever the Incide...
Hi All, We have csat surveys for incidents and service requests already. But client is looking for a change in trigger condition. New req is like user needs to receive only one csat survey irrespective of no of tickets raised in a month as incident...
HI All , Is there a way I can define escalation matrix for incidents based on its tier For - E.g - Business service name is - XYZ IS TIER 1 service , then incident priority cannot be P5 , should always be P3 or above or is there any suggestion on ...
for normal change approval, the approval is requested to CI owner, however after the approval is requested the CI owner is updated, now how can the approver be updated so that the approval can now be done by the new approver?
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