Does setting up email notification comes under customization?

[Abhay Raj]

Does setting up email notification comes under customization?

[Sandeep Rajput]

@Abhay Raj No, setting up email notification does not come under customisation. A new email notification is nothing but a new record in sysevent_email_action table. Please refer to https://developer.servicenow.com/blog.do?p=/post/configuration-vs-customization/ for a better understanding of configuration vs customisation.

[Mark Roethof]

Hi there,

There's not really one good answer. There are a lot of different opinions on what is configuration and what is customization. It's more like: what is your definition, and what is your thought behind it? Also customization does not have to be a bad thing, it can be a very good thing also for for example performance/technical depth/manageability/security reasons etcetera.

If you are creating a new email notification, you are creating a custom one 🙂 Does that immediately make it a customization? Or is that a bad thing? Doesn't have to be.

[Dr Atul G- LNG]

Hi @Abhay Raj 

It can be , it can't be depends on what you want to do. Generally, it is a configuration. May be this video will help

https://www.youtube.com/watch?v=Pa7lMOHjSTs you