In my company we have a domain map with internal and external customers, and a MSP teams responsible to provide services to several internal departments and external customers. The Teams in MSP domain provide services to a subset of the customers, so we have visibility Groups for them. Btw this is Jakarta version.
Our problem is: we have Assignments Groups created on TOP, but not all customers should view them to assign Incidents and Changes. In the example below, Assignment Group A should not be viewed in DeptB and CustomerA. But the sys_user_group table does not have sys_override field. So I cannot remove or inactivate it in the child domains as I can do with SLAs for instance.
I was thinking to create a table for Group vs Domain relationship (1:N), add it as Related List in Groups form, and modify the Reference condition for all Assignment Group fields to list only the Groups associated to the record context domain. But maybe there is a better way to resolve this.
What do you recommend?
Thanks
