Dot walked fields are not displayed for the non-admin users until unless the form is submitted.

[Bonnie1]

I have added a dot field - 'caller ID.Location' added to the Incident form. But the dot field is not being visible for non-admin users on the form until unless the field 'Caller Id' is populated. sys_user is the reference table for field caller ID. Also tried creating the sys_user * read ACL. But still the field is not visible for non-admins.

Please help!

[Musab Rasheed]

Why do you want to populated Location field even if Caller ID is blank.? Configuration seems correct but still if you want to display location field try writing ACL exclusively on Location field instead of *. 

[Bonnie1]

Sorry the dot walked field is not appearing until the new incident form is submitted and an incident is created. ITIL users want to see and know the location of user added to the caller Id whenever the caller id field is being changed before submitting the form.

And also tried adding Location specific ACL but no luck!

[Musab Rasheed]

Share the form and ACL which you have written.?

[shloke04]

Hi @Monika

This should not be the case. If you add a Dot walk field the example which you have given by adding Location by dot walk from Caller field on Incident form, field will be displayed at least this is how OOB it works in ServiceNow.

Please refer to screenshot below:

Possible Cause:

Location field which you have added on the form by dot walk in is not added to the correct view.

So when you create a new record, view=default is the one which gets loaded, so please make sure when you are adding Location field view is selected as Default as shown below:

Or check in your instance when you are creating a New record is a different view getting loaded on to the form which you might have set in the Create New module configurations. If that is the case then make sure to add the Location field in the correct view which is getting loaded.

If this still does not work then please check if there is any On Load client script which is written for New record which might be forcing it to hide.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke