Dot walked fields are not displayed for the non-admin users until unless the form is submitted.

[Bonnie1]

I have added a dot field - 'caller ID.Location' added to the Incident form. But the dot field is not being visible for non-admin users on the form until unless the field 'Caller Id' is populated. sys_user is the reference table for field caller ID. Also tried creating the sys_user * read ACL. But still the field is not visible for non-admins.

Please help!

[Bonnie1]

Hi @shloke04,

I verified again, I added the field to the default view itself. Checked client scripts, didn't find any relevant Client scripts which could be causing this. 

Additionally also checked UI policies and created read/create/write ACLs on sys_user.location and also the table which is referenced by location field. But no luck.

Also please note that we have multiple domains. I have added the location field to INC form in domain 'A'. The users under domain 'A' are unable to view the location field on the new INC form.

Thanks,
Monika

[shloke04]

Can you share screenshot of the things which you have mentioned above here just for me to confirm as well and guide you in the right direction.

So please share Form layout highlighting the view and also the ACL which you have created?

Regards,

Shloke

[Saurav11]

Hello,

It is surely an ACL issue, check if there are any other ACL which is overriding your ACL.

Please marl answer correct/helpful based on Impact.

[SaurabhGidwani]

Hi @Bonnie1 Did you find the solution to this?