Duplicate Incidents Created from Email Channel - Root Cause and Solution

[rohitgotefode3]

Hello Community,

I am experiencing an issue in my prodution incstance in ServiceNow where duplicate incidents are being created from emails received through the email channel. Here's the scenario:

1. An email is sent to the ServiceNow instance to create an incident.
2. Instead of a single incident, two identical incidents are created.

• Checked inbound email actions: when to run conditions