OutLook Actionable Messages updating the existing emails

Sai_Gogada
Tera Contributor

Hello Everyone, 

 

I have a requirement, where we customized the existing change approval OAM definition to send list of approvers and their current states when we click on request for approval button. 

Now business is checking, if a user approves that change request then the exisiting email should get update with the current servicenow state values. I am not sure is it possible and if so need some guidence to procced ahead. 

Thanks in advance. 

1 REPLY 1

christopher_cox
ServiceNow Employee
ServiceNow Employee

Once a message is sent it will not be updated.  A new message can be sent on the approval or rejection but previously sent messages won't be updated. 

 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.