Each Addtional Comments sends a new email for RITM record.

[SohamTipnis]

I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.

Any help is appreciated.

[Ankur Bawiskar]

@SohamTipnis 

so it's an easy requirement.

where are you stuck?

there are lot of OOTBs notifications which send email on comment change

see this

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[SohamTipnis]

@Ankur Bawiskar  email not getting triggered,

https://www.servicenow.com/community/virtual-agent-forum/notification-on-request-quot-comment-left-o...

This is the similar question i am facing

[Ankur Bawiskar]

@SohamTipnis 

so what's the debugging you did from your side?

who is the recipient of that email?

those users are active, not locked out have notification preference enabled?

[SohamTipnis]

So there is an OOTB notification called "Comment left on request." I think this is the notification that is supposed to be working, but I am unable to receive the email.