Notification on request "Comment left on request"

[ahmed-24]

Hello! Can anyone know how to test this OOB notification because it doesn't sent notifications emails when we add a comment on RITM. i made changes on the condition : "when to send" but anything is happend 

Thank you all !

[Ankur Bawiskar]

@ahmed-24 

you have advanced condition as well.

are you sure it got satisfied?

who is the recipient?

Is that recipient

a) active and not locked out

b) has email field populated

c) has notification preference enabled on user profile?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ahmed-24]

@Ankur Bawiskar  

[ahmed-24]

@Ankur Bawiskar  i test with my admin account and everuthings seems correct but it doesn't send mails

[Ankur Bawiskar]

@ahmed-24 

did you check the RITM->Request->Requested for is passing the notification advanced condition script?

If my response helped please mark it correct and close the thread so that it benefits future readers.