EAMIL LOGS GETTING DELETED AUTOMATTICALLY

[surya76]

Why email logs getting deleted Automatticaly?

whenever a ticket is created i wanted to know whether a notification is triggered to a user or not.

i cant able to find the logs befor 30 days (Ticket created before 30 days) in system logs>email.

what is the validity time for the system logs > email ?

if we able to find, how to find those logs for tickets created before 30 days ?

Thanks.

[Saurabh Gupta]

Hi,
Email logs remain in the system for longer period.
You have to check the archive rules/destroy rules on "sys_email" or any custom configuration.

[Saurav11]

Hello,

As per ServiceNow documentation:-

So now the above is true for OOB configuration. You will have to check the configuration on your instance. For that go to Archive rules and Archive destroy rules:-

And then check for sys_email:-

There you will find the condition which you can change if required:-

Please mark my answer as correct based on Impact.