EAMIL LOGS GETTING DELETED AUTOMATTICALLY

surya76
Tera Contributor

‎11-27-2022 02:25 AM

Why email logs getting deleted Automatticaly?

 

whenever a ticket is created i wanted to know whether a notification is triggered to a user or not.

i cant able to find the logs befor 30 days (Ticket created before 30 days) in system logs>email.

what is the validity time for the system logs > email ?

if we able to find, how to find those logs for tickets created before 30 days ?

 

Thanks.

0 Helpfuls
  • 519 Views
2 REPLIES 2

Saurabh Gupta
Kilo Patron
Kilo Patron

‎11-27-2022 02:32 AM

Hi,
Email logs remain in the system for longer period.
You have to check the archive rules/destroy rules on "sys_email" or any custom configuration.





Thanks and Regards,

Saurabh Gupta

0 Helpfuls

Saurav11
Kilo Patron
Kilo Patron

‎11-27-2022 03:01 AM

Hello,

 

As per ServiceNow documentation:-

 

Saurav11_0-1669546175875.png

 

So now the above is true for OOB configuration. You will have to check the configuration on your instance. For that go to Archive rules and Archive destroy rules:-

 

Saurav11_1-1669546425575.png

 

 

And then check for sys_email:-

 

Saurav11_2-1669546818056.png

 

There you will find the condition which you can change if required:-

 

Saurav11_0-1669546904931.png

 

 

Please mark my answer as correct based on Impact.

0 Helpfuls