Ebonding Integration by using Flow Designer and REST Message

[Kashmira Surana]

Hello All,  

We have a requirement in which we have to integrate two ServiceNow Instances by using Ebonding Integration by using Flow Designer and REST Message.  

When an Incident is created from the Source instance it should create a Case (CSM) in the Destination instance.  

We do not have access to the Source instance and we need to implement this scenario by configuring the configuration on the destination instance. However, we have the connections created on the Source instance.  

Appreciate your help.

@Deepak79  @Ankur Bawiskar @umaaggarwal   Any thoughts on this would be appreciated. .  

Thank you..!!

[Ankur Bawiskar]

@Kashmira Surana 

so when incident is created in source, case should get created in target

Then what's the issue here?

When you are consuming target instance API endpoint send the details from INC of source instance which you want to be populated in Case

[Kashmira Surana]

Hello @Ankur Bawiskar 

It would be helpful if you could please provide the detail setup configured between two instances to implement the scenario?

Thank you in advance !!

[Ankur Bawiskar]

@Kashmira Surana 

Refer below link for step by step instructions

ServiceNow to ServiceNow Integration using REST API and PUSH and PUT methods with Business Rule 

You can also explore on Ebonding Spoke with less scripting

ServiceNow eBonding spoke 

Refer the below link which has the approach with example shared by me.

Integration hub ebonding spoke 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[LesibaLediga]

Am I able to sync knowledge bases? I need to be able to search one knowledge base from another instance and visa versa