'Edit' Button Read Only on CSM Configurable Workspace

[Dylan Brohan]

Hello Guys

So I am trying to get the 'Edit' button on the incident -> Problem & Problem -> Incident forms on the CSM Configurable workspace.

A couple of things I have tried:

• Created an action assignment https://www.servicenow.com/community/itsm-articles/how-to-enable-related-list-editing-at-agent-works...

• Omit field disabled on both INC/PROB.

So with the omit 'edit' field unchecked on both forms the edit button still does not appear in the correct view.

And with the action assignment created, the 'Edit' button appears however, it is read only/greyed out. Please if someone can help me with this as its rather urgent. Thank you in advance.

[Shruti Khaire]

Hello @ Dylan Brohan

I just studied your case and found out specific solutions over the scenario. Basically  I have tried  to get the 'Edit' button on the Problem -> Incident forms on the CSM Configurable workspace

Solutions to be referred :

1. Edit ({{count}}): This is the OOB button for Global application scope. When you create a record and select the checkbox then the edit button displays the form fields which are editable and then can update the specific fields as required. Created an action assignment as mentioned in the snapshot. And with the action assignment created, the 'Edit' button appears however, it is read only/grayed out.

• For the grayed out button: You can create a new record and select the button it then will work same for updating the selected record

• For the visible Edit button: This edit button works the same as the other edit button. But when the record is selected then only it will update the fields as per the selection.

Thanks and regards,

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